Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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Communication Network Analysis of General Corporate IT Staff : A Case Study of Company "K"

일반기업의 IT조직 내 직원간 의사소통 네트워크 분석: K사(社)를 중심으로

  • Jeong, Cheon-Su (Graduate school of Business IT, Kookmin University) ;
  • Shin, Kil-Hwan (Graduate school of Business IT, Kookmin University) ;
  • Han, Woo-Chul (Dept. of Industrial Management, Daelim University College)
  • 정천수 (국민대학교 비즈니스 IT전문대학원) ;
  • 신길환 (국민대학교 비즈니스 IT전문대학원) ;
  • 한우철 (대림대학 산업경영과)
  • Received : 2011.06.13
  • Accepted : 2011.09.03
  • Published : 2011.11.30
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Abstract

The purpose of this study is to give implications for cooperative network building for general corporate IT staffs as well as operational improvement of the IT organization which is a specialized unit in general company though analysis of characteristics of communication networks of the IT organization. 39 IT employees of company "A" were surveyed and interviewed, and the data collected were analyzed in a network analysis method. The analysis shows that a variety of networks were built across employees - e.g. strong/weak ties or centralized/decentralized structure - by each communication area. IT competency network was found weak ties. Career-rela ted network showed centralized and hierarchical characteristics. At the center of each network was positioned manager of each team. To address improvement of the findings, I presented the followings: more active networking over IT competency, enhancement of work centralization and collection of research data as to communication network of IT organization.

이 연구의 목적은 일반기업의 IT조직에서 형성되는 의사소통 네트워크 특성을 분석함으로써 IT직원들 간의 상호 협력 네트워크 구축 및 일반기업에서 전문화된 IT조직의 운영 개선에 시사점을 주고자 하였다. K(사)社의 IT조직에 근무하는 39명의 직원을 대상으로 설문 조사와 면담 조사를 실시하였으며, 수집한 자료는 네트워크 분석법을 적용하여 분석하였다. 분석결과, 의사소통 영역별로 직원들 간에 강한 연결, 약한 연결 혹은 집중형 구조, 분산형 구조의 모습을 보이며 다양하게 네트워크가 형성되어 있었다. 대표적으로 IT역량관련 네트워크는 약한 연결인 성긴 네트워크를 보였다. 직장생활 관련 네트워크는 중앙 집중적이고 위계적인 특성을 보였으며, 각 네트워크의 중심에는 각 팀의 부장 및 관리자들이 차지하고 있었다. 이러한 결과의 개선 방안으로 IT역량 관련 네트워크의 활성화, 업무집중 현상 개선, IT조직의 의사소통 네트워크에 대한 연구자료의 축적을 제언으로 제시하였다.

Keywords

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