DOI QR코드

DOI QR Code

Analysis of ERP(Enterprise Resource Planning) Implementation and Project Critical Sucess Factor

ERP구축과 프로젝트 구성 성공요인 분석

  • Kim, Dong-Il (Dept. of Business Administration, Pusan National University) ;
  • Choi, Seung-Il (Division of Tourism & Convention, Pusan National University)
  • Received : 2011.09.26
  • Accepted : 2011.11.10
  • Published : 2011.11.30

Abstract

Recently a rapidly changing business environment, business strong ability and operating an integrated information system is actively made. However, the result of the success factors affecting the overall project, but a study to analyze the project's success is not enough. In this study, the project implementation and operation of the critical success factors that can occur in the analysis of research and practice leading to the combination of variables derived from empirical studies find and isolate the success factors were over. Present study came from existing projects that can be the integrated system, representation factors affecting the implementation and operation of business processes in order to analyze the elements and procedures, performance capabilities of the organization, consultants and professionals involved with other related variables were analyzed by injecting. In this study, the consultants and experts showed that the variables are very significant rather than the organization's ability to perform business processes and procedures. This study will give a guideline as future success factors for building an integrated system of professional experiences.

최근 기업에서는 급변하는 경영환경과 비즈니스 역량강화를 위해 통합정보시스템의 도입과 구축이 활발하게 이루어지고 있다. 그러나 통합시스템의 성공요인은 전체적인 프로젝트 결과와 운영에 영향을 미치고 있지만 프로젝트의 성공요인 대한 연구는 다소 부족한 실정이다. 따라서 본 연구에서는 프로젝트 구축과 운영에서 나타날 수 있는 성과 요인을 분석하기 위해, 선행연구와 실무분석에서 도출된 변수를 통해 주요 성공요인을 찾아내고자 하였다. 또한 기존 연구에서 제시해 왔던 요인을 업무프로세스 및 절차, 수행조직의 역량, 컨설턴트 및 참여 전문가 등으로 대별하여 프로젝트 이행과 운영에 영향을 미치는 요소를 투입 및 결과를 분석하였다. 본 연구에서는 업무프로세스 절차와 수행조직의 역량보다는 컨설턴트 및 전문가 참여의 변수가 매우 유의한 것으로 나타났다. 본 연구는 향후 기업의 통합시스템 구축 및 성공요인에 대한 전문적 경험 부분에 대한 지침이 될 수 있기를 기대하고 있다.

Keywords

References

  1. Gartner Group, Research of ERP Systems Perspective, 2003.
  2. Shenhar, A. J., & Levy, O., Mapping the dimensions of project success: Project Management Journal, 28, pp. 5-13, 1997.
  3. Kettinger & Grover, Do strategic systems really pay off, Information Systems Management, Winter, 2, pp. 35-44, 1995.
  4. Sanghoon, Kim, Case of SamSung LED Implementation, Journal of Management Science, 12, pp.91-108, 1998.
  5. Nelson, R, R., Project retrospectives: Evaluating MIS Quarterly Executive, 4, 361-372, 2005.
  6. Atkinson, R., Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria. International Journal of Project Management, 17, pp. 337-342, 1999. https://doi.org/10.1016/S0263-7863(98)00069-6
  7. Seongchang, Lee, ERP systems implementation and management for maintenance, Enture Journal of Information Technology, 2, pp.119-131, 2003.
  8. Toni M. S., Klara Nelson, The impact of critical success factors across the stages of enterprise resource planning, International Conference on Systems Science 2001, 34th Hawaii.
  9. Bingi Prasad, Sharma Maneesh K, Godla J. K, Critical issues affecting and ERP Implementation, Information Systems Management, 3, pp. 7-12, 1999.
  10. Ginzeberg, M. A., Key recurrent issues in the MIS implementation process, MIS Quarterly, 5(2), pp. 47-60, 1981. https://doi.org/10.2307/249223
  11. Lim, C. S., & Mohamed, M. Z., Criteria of project success: An exploratory re-examination. Internationl Journal of Project Management, 17, pp. 243-258, 1999. https://doi.org/10.1016/S0263-7863(98)00040-4
  12. Davis, S. A. & R. P. Bostrom, Tranining end users: An experimental investigation of computer interface and training methods, MIS Quarterly, 17(1), pp. 61-85, 1993. https://doi.org/10.2307/249510
  13. IBM, Change Management Methodology, 2005.
  14. Prise Waters & Coopers, Mori Survey, 1997.
  15. DeLone, W. H. and E. R. McLean, "The DeLone and McLean model of information systems success : A ten-year update", Journal of Management Information Systems, 19(4), pp.17-19, 2003.
  16. Pitt L. F., R. Watson and C. B. Carban, "Measuring IS Service Quality : Lessons from Two Longitudinal Case Studies", MIS Quarterly, March, p.173, 1998.
  17. Y. James and L. Thong, "Resource Constraints and Information Systems Implementation in Singaporean Small Business", Omega, 29, p.150, 2001.
  18. Ang, J. and P. H. Soh, "User Information Satisfaction, Job Satisfaction and Computer Background : An Exploratory Study", Information & Management, 32, p.256, 1997.
  19. Doll, W. J. and G. Torkzadeh., "The Measurement of End-user Computing Satisfaction: Theoretical and Methodological Issues," MIS Quartely, Vol. 15, No. 1, pp. 258-274, 1991.
  20. Ghalayini A. M., J. S. Noble and T. C. Crowe, "An Integrated Dynamic Performance Measuring System for Improving Manufacturing Competitiveness," International Journal of Production Economics, Vol. 48, pp. 245-278. 1997.
  21. Woodroof J. B. And G. M. Kasper, "A Conceptual Development if Process and Outcome User Satisfaction," Information Resources Management Journal, pp.38-39, 1998.
  22. Bryde, D. J., Methods for managing different perspectives of project success. British Journal of Management, 16, pp. 119-131, 2005. https://doi.org/10.1111/j.1467-8551.2005.00438.x
  23. Agarwal, N., & Rathod, U., Defining success for software projects: An exploratory revelation. International Journal of Project Management. 24, pp. 358-370, 2006. https://doi.org/10.1016/j.ijproman.2005.11.009
  24. Morteza Alaeddini & Sepideh Salekfard, Investigating the role of an enterprise architecture project in the business-IT alignment in Iran, Inf Syst Front 10,2011.
  25. Chen, L.,Business-IT alignment maturity of companies in China. Information Management, 47, 9-16,(2010). https://doi.org/10.1016/j.im.2009.09.003
  26. Lagerstrom, R., Sommestad, T., Buschle, M., & Ekstedt, M. Enterprise architecture management's impact on information technology success. In 44th Hawaii International Conference on System Sciences (HICSS) (p. 1-10). 2011.
  27. Alderman, Neill Ivory, Chrisl, Translation and convergence in projects: An organizational perspective on project success, Project Management Journal; Vol. 42 Issue 5, p17-30, 2011. https://doi.org/10.1002/pmj.20261
  28. Rose, Kenneth H. Kodukula, Complexity theory and project management, Project Management Journal, Vol. 42., pp92-99, 2011.
  29. Henderson, Linda S., Stackman, Richard W., An exploratory study of gender in project management: Internationalships with role, location, technology, and project cost, detail only available, Project Management Journal Vol. 41, pp 37-55, 2011