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The Level of Patient Expectation and Governing Factors in Selecting Hospital

병원치료시 환자의 기대수준과 병원선택 요인 - 대학병원과 중소병원의 비교를 중심으로 -

  • Received : 2011.09.10
  • Accepted : 2011.11.12
  • Published : 2011.12.30

Abstract

This study assessed and compared the expectation levels of in- and out-patients at hospitals of different size in relation to patients' view of their rights. A survey of out-patients visiting university hospitals (204 patients) and small to mid size community hospitals (215 patients) in Seoul and Kyeongki Province was conducted, where the respondents reported their perceptions of patient rights. Based on the survey, their respective expectation levels for the medical services that they would receive was assessed and analyzed for exploring possible factors for their selecting small to mid sized hospitals over larger hospitals. The results showed difference in perceptions between patients visiting or staying in lager and smaller hospitals. Namely, for out-patients, those at university hospitals had higher perceptions only about their rights to privacy while in hospital, whereas in the case of in-patients, those at small to mid size hospitals had higher perceptions only about their rights to access to inspection information. With respect to the results from analysis of difference in the expectation level for medical services between university and non-university hospital patients, it was found that in-patients at university hospitals had higher perceptions about their rights to choose to see hospital visitors while in hospital and rights to access to religious facilities.

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Cited by

  1. 지방 종합병원의 내·외부고객간 병원선택요인 중요도-성과도 비교 vol.6, pp.4, 2012, https://doi.org/10.12811/kshsm.2012.6.4.153
  2. 시력교정수술환자의 병원선택요인과 만족도 vol.6, pp.4, 2011, https://doi.org/10.12811/kshsm.2012.6.4.279
  3. 폭력을 경험한 중소병원 간호사의 전문직 삶의 질 구조모형 vol.27, pp.1, 2020, https://doi.org/10.22705/jkashcn.2020.27.1.29