Job Analysis of Hospital Coordinator Based on the DACUM Method

DACUM기법에 의한 병원코디네이터의 직무분석

  • 유형식 (경북전문대학 보건행정과) ;
  • 이선동 (상지대학교 한의과대학) ;
  • 심소영 ((주)미앤미네트워크 인재개발팀)
  • Received : 2011.11.18
  • Accepted : 2011.12.13
  • Published : 2011.12.31

Abstract

The purpose of this study was to analyze of Hospital Coordinator based on the DACUM(Developing A Curriculum) method. The contents of this study were to extract the duties, tasks consisting of job of Hospital Coordinator and to investigate levels of importance, difficulty, frequency and entry level on each task, and to make out a job model of Hospital coordinator. A DACUM committee was composed to analyze job of Hospital Coordinator and the committee members were total 17, a facilitator, 15 hospital administrator and a recorder. The major findings of this study were as the followings ; first, duties in job of Hospital Coordinator were total 10, which were organization of Hospital Coordinator affairs, customerfacing services, consultation support, customer counsel, customer management, financial management, medical service planning, medical service marketing, organizational management, image making management, and self-development. And total tasks in job of Hospital coordinator were 76. Second, the tasks which were important, difficult, frequent and essential in entry step of occupation were counseling before consultation, explaining treatment plan after consultation, checking progress of consultation, answering teleconsultation, and finding out customer's consultation information. Third, a job model of Hospital Coordinator was constructed based on the results of DACUM job analysis.

Keywords

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