Journal of agricultural medicine and community health (농촌의학ㆍ지역보건)

Korean Society for Rural Medicine and Community Health (한국농촌의학지역보건학회)
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Organizational Personality Type and Citizenship Behaviors Perceived by Public Health Center Workers in Chonnam Province, Korea

전남지역 보건소 직원이 인지하는 조직성격유형과 조직시민행동

  • Published : 2011.03.31
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Abstract

Objectives: The purpose of this study was to assess organizational citizenship behaviors (OCBs) and organizational personality types (OPT) perceived by public health center workers and to analyze differences in perceptions according to organizational characteristics. Methods: The subjects of this study were workers at 12 of the 22 public health centers in Chonnam Province, South Korea. To measure organizational characteristics, we employed the OPT Index and OCBs Index. Data were collected for one month, from 15 September to 14 October 2009. Data for 422 workers were used in the final analysis. Descriptive statistics and t?tests were performed as appropriate, utilizing SPSS/WIN 14. Results: Among 16 types of OPT, ESTJ, ISTJ and ESTP were the most prevalent for the 12 public health centers. The average weight of OCBs was 4.77, and courtesy and civic virtue held the first and the second ranks among OCBs, respectively. Statistically significant differences between types of OPT were detected, in that T type was gender (p=.007) while J type was age (p=.010), education (p=.043) and career (p=.000). Statistically significant differences between OCBs were found in age, education and career. Conclusion: Public health centers should have programs to innovate OPT and to improve OCB. The development of such programs should consider characteristics of public health center workers such as age, gender, education and career.

본 연구는 보건소 직원들이 인지하는 조직성격 유형과 조직시민행동의 실태를 직종 등의 특성별로 파악하여 특성 간 차이를 분석하기 위한 설문조사를 통한 서술적 조사연구이다. 조사대상은 22개 전라남도 보건소 중 12개 시 군 보건소에 근무하는 직원이며, 자료수집기간은 2009년 9월 15일-10월 14일로 1개월 간 실시되었으며, 자료분석 대상은 422명이었다. 조사대상 보건소의 조직성격유형은 외향형, 감각형, 사고형 및 판단지향형 조직에 속하며, ESTJ유형과 ISTJ유형으로 전형적인 공공조직으로서 구성원들이 인지하고 있었고, 조직성격유형 중에서 사고형은 성별(P=.007), 판단형은 연령(p=.010), 교육수준(p=.043) 및 근무경력(p=.000)에 따라 통계적으로 유의미한 차이가 있었으며, 직종별로는 통계적으로 유의한 차이가 없는 것으로 검증되었다. 조직시민 행동은 4.77점이었고, 예의성과 시민성이 높은 반면 스포츠정신이 낮은 것으로 나타났으나, 직종 간에 통계적으로 유의한 차이가 없었다. 따라서 보건소는 이타성, 시민성 및 예의성을 유지하는 가운데 스포츠 정신을 고양해야 할 것이다. 조직시민행동은 시민성, 양심성과 스포츠정신에서 연령과, 이타성은 교육 수준과, 그리고 경력과는 시민성, 양심성, 스포츠 정신 및 예의성과 유의한 차이가 나타났다. 결론적으로 보건소는 조직성격유형과 조직시민 행동에 대하여 직종보다는 연령, 성, 교육정도 및 경력 등 특성간의 차이가 있음을 고려하여, 이를 감안한 중재방안의 모색이 필요하다고 본다. 보건소 가 공공조직의 성격보다는 대민봉사활동에 적합한 조직성격으로의 모색에 있어서 조직시민행동의 증진을 위한 방안의 모색도 필요함을 제언한다.

Keywords

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