Korean Journal of Human Ecology (한국생활과학회지)

Korean Association of Human Ecology (한국생활과학회)
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E-loyalty formation process and satisfaction for apparel products

의류제품의 E-충성도 형성 과정과 소비자만족

  • Park, Eun Joo (Dept. of Fashion Design, Dong-A University) ;
  • Kim, Sae Hee (Division of Fashion and Beauty, Busan Kyung Sang College)
  • 박은주 (동아대학교 패션디자인학과) ;
  • 김세희 (부산경상대학교 패션뷰티계열)
  • Received : 2012.11.07
  • Accepted : 2012.11.25
  • Published : 2012.12.31
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Abstract

The purposes of this study were to investigate the relationships between e-loyalty formation process and satisfaction for apparel products by testing the research model developing upon prior researches, and to analyze the differences of the structural model between two groups (high satisfaction group and low satisfaction group). A total of 356 respondents participated through a convenience sampling at universities in Busan. Data were analyzed by a structural equation model analysis. The results were as followings: First, for the structural model, the attributes of shopping malls (e.g., e-store attributes and product attributes) affected consumer satisfaction which influenced the e-loyalty of shopping malls, mediated by value perception. Second, high-satisfaction group evaluated more importantly the attributes of shopping malls, higher perceived the value of products and web sites, more satisfied the mall, and had greater loyalty of online shopping malls than low-satisfaction group. Third, there were significant differences between high-satisfaction group and low-satisfaction group in the e-loyalty model for apparels. Specifically, for high-satisfaction group, the e-store attributes were more likely to influence the value perception of products and web sites than low-satisfaction group, while low-satisfaction group was the higher perceived the value of products, the more they satisfied and then the greater e-loyalty respectively. According to the findings, the implications and future suggestions related to e-loyalty of shopping malls for apparels are provided.

Keywords

Acknowledgement

Supported by : 동아대학교

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