A Study on Relationships among Customer Value, Supply Chain Integration, and Business Performance

고객가치, 공급사슬통합 그리고 기업성과 간의 관계에 대한 연구

  • 주재훈 (동국대학교 경영.관광대학 경상학부) ;
  • 김진완 (부산대학교 경영연구소)
  • Received : 2011.11.29
  • Accepted : 2012.03.15
  • Published : 2012.06.30


The goal of supply chain integration is to improve the effectiveness and efficiency of supply chain for creating customer values. Supply chain integration can be classified into IT integration and structural integration. Also, structural integration can be collapsed into three dimensions: internal, supplier and customer integration. In this study, we investigate the relevance between customer value and supply chain integration. To explore the current study, we collected from 73 Korean firms. The results are as follows: First, customer value has a positively significant effect on IT integration. Second, customer value influences on customer integration but does not has an effect on internal and supplier integration. Third, IT integration improve internal, supplier and customer integration. Finally, each of structural integration positively influences firm performance. These results indicated that declaration of customer value is important factor in supply chain integration.



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