Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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The Effect of Mobile Office Service Quality Factors on the User Satisfaction : Focused on Usage and Job Characteristics

모바일 오피스의 품질 요인이 이용자 만족에 미치는 영향 : 이용 행태와 직무 특성을 중심으로

  • 구성환 (삼성SDS 스마트 컨버전스본부) ;
  • 이지은 (한양사이버대학교 경영학부) ;
  • 신민수 (한양대학교 경영대학)
  • Received : 2012.01.13
  • Accepted : 2012.04.06
  • Published : 2012.06.30
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Abstract

This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.

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References

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