DOI QR코드

DOI QR Code

A Study on the Leadership of Team Leaders and the Organizational Commitment of the Followers in an Employment Service Agencies

고용서비스 기관에서의 팀장의 리더십과 구성원의 조직몰입에 관한 연구

  • Received : 2012.06.11
  • Accepted : 2012.07.12
  • Published : 2012.07.31

Abstract

The roles of public and private employment service agencies have been considered crucially important due to the increasing interest of employment services and policies since the Korean Currency Crisis. Eventually, the roles of a manager and a follower of employment service agencies have been of greater importance. In this study, several means concerning the improvement in organizational performances are suggested by studying the leadership's influence of a team leader in employment service agency over the organizational commitment of the followers. In addition to this, influential factors exerted to the organizational performances in an employment service agency have been analysed by the justice awareness between the two groups - team leaders and followers. The analytic results have shown that the transactional leadership has nothing to do with the organizational commitment whereas the transformational leadership has the positive influence over the organizational commitment. However, the leadership of a leader surely influences both distributional and procedural justice. With these facts, it has been proven that these justice have also influenced on the organizational committment. Throughout the process, it has been identified that the distributional justice has more impact on the organizational commitment rather than on the procedural justice.

환난이후 우리나라에서 고용정책과 고용서비스에 대한 관심이 높아지면서 공공고용서비스기관과 민간고용서비스기관의 역할이 중요해지고 있다. 이에 따라 고용서비스기관에 종사하는 종사자들과 이들을 관리하는 관리자들의 역할이 매우 중요하게 되었다. 본 연구에서는 고용서비스기관 팀장의 리더십이 종사자들의 조직몰입에 미치는 영향을 연구하여 고용서비스기관의 조직성과를 높이는 방안을 제시하고자 한다. 이와 더불어 고용서비스기관에서 팀장과 부하간에 공정성지각이 이러한 조직성과에 어떠한 영향을 미치는 지를 분석해 보고자 한다. 분석결과 변혁적 리더십이 조직몰입에 긍정적인 영향을 미치는 반면 거래적 리더십과 조직몰입의 관계는 증명되지 못하였다. 그러나 팀장의 리더십은 분배공정성과 절차공정성에 영향을 미치며 이를 통해 분배공정성과 절차공정성은 각각 조직몰입에 영향을 미침을 확인할 수 있었다. 이러한 과정속에서 분배공정성이 절차공정성보다 조직몰입에 더 영향을 미치는 것을 확인하였다.

Keywords

References

  1. Adams, J. S., "Toward Understanding of Inequity," Journal of Abnormal and Social Psychology, pp.422-436, 1963.
  2. Alexander, S. and Ruderman, M., "The Role of Procedural and Distributive Justice in Organizational Behavior". Social Justice Research, 1. pp.177-198, 1987. https://doi.org/10.1007/BF01048015
  3. Baik, J. C. & Jeong, Y. K., "The Influence of Leadership Patterns on Organizing Immersion of Workers in the Hotel Business", the first edition 7th volume, pp.41-55, Tourist Administration Academy, 2003.
  4. Bass, B. M., "From Transactional to Transformational Leadership: Learning to Share the Vision," Organizational Dynamics, Autumn, pp.19-31, 1989.
  5. Bycio, p., Hackett, R. D., & Allen, J. S., "Further Assessment of Bass's(1985) Conceptualization of Transactional and Transformational Leadership", Journal of Applied Psychology, 80(4), pp.468-478, 1995. https://doi.org/10.1037/0021-9010.80.4.468
  6. Chang, S. T., "Impact of Managers' Leadership on the Organizational Commitment and Turnover Intention in Hotel Restaurants", The Study of Tourist Information, 17th edition, The Korean Tourist Information Academy, pp.1-20, 2004.
  7. Chang, S. I., "A Study On the Effect of Transformational Leadership and Transactional Leadership on the Organizational Commitment by Structural Equation Modeling", The Study of Development of Human Resources, the second edition 16th volume, pp.213-229, The Korean Human Resources Development Academy, 2009.
  8. Cook, J. and Wall, T., "New Work Attitude Measures of Trust, Organizational Commitment and Personal Need non-fulfillment", Journal of Occupational Psychology, 53, pp.39-52, 1980. https://doi.org/10.1111/j.2044-8325.1980.tb00005.x
  9. Folger, R., & Konovsky, M. A., "Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions", Academy of Management Journal, 32, pp.115-130, 1989. https://doi.org/10.2307/256422
  10. Gaertner, K. & Nollen, S. D., "Career Experience, Perceptions of Employment Practices, and Psychological Commitment to the Organization", Human Relations, 42(11), pp.975-991, 1989. https://doi.org/10.1177/001872678904201102
  11. Greenberg, J., "Organizational Justice: Yesterday, Today, and Tomorrow", Journal of Management, 16, pp.399-432, 1990. https://doi.org/10.1177/014920639001600208
  12. Hater, J.J and B.M. Bass, "Superiors Evaluations and Subordinates Perceptions of Transformational and Transactional Leadership", Journal of Applied Psychology, 73(41), pp.695-702, 1988. https://doi.org/10.1037/0021-9010.73.4.695
  13. Jung, B. G. & Lee, S. S., "The Intermediate Effects of Trust in Relationship between Organizational Justice and Organizational Effectiveness", the collection of management dissertations, 15th volume, pp.209-224, The Institute for Management and Economics, Chungnam Univ, 1999.
  14. Kang, J. C. & Choi, W. S., "The Effect of Hotel Manager's Leadership on the Member's Organizational Commitment", Tourism Research, 23, pp.1-31, Korean Tourist Industry Academy, 2006.
  15. Konovsky, M. A., & Pugh, S.D., "Citizenship Behavior and Social Exchange", Academy of Management Journal, 73, pp.656-669, 1994.
  16. Korsgaard, M. A. and Roberson, L., "Precedural Justice in Performance Evaluation", Journal of Management, 21, pp.657-699, 1995.
  17. Kwock, Y. S., "The Effects of Middle Manager's Transformational and Transactional Leadership Styles on the Affective, Continuous, and Normative Organizational Commitments", Journal of Hospitality and Tourism Studies, 8(3). pp.119-132, The Academy of Korea Hospitality & Tourism, 2006.
  18. Kim, M. U. & Lee, H. J., "Organizational Justice: Its Evaluative Rules, and their Relationships with perceived Fairness, Job Satisfaction, Organizational Commitment, Job Involvement, and Pay Satisfaction", The Korean Journal of Social and Personality Psychology, the second edition of 6th volume, pp.11-28, Korean psychology academy, 1992.
  19. Kim, M. S. & Park, Y. B., "A Study on the relationship between Transformational Leadership and Job Involvement according to Nurses Personal Characteristics", Journal of Korea Community Health Nursing Academic Society, the second volume 15th collection, pp.249-261, 2001.
  20. Kim, H. J., "The Effects of the Transformational․ Transactional Leadership on the Organizational Commitment: A Comparison of Public and Private Sector Employees", The Journal of Korean Administration, the second edition of 35th volume, pp.197-216, Korean Administration Academy, 2001.
  21. Lee, S. K., "Impact of Transactional Leadership on Organizational Commitment", The Tourist Study, the third edition 21th volume, pp.1-17, The Korean Tourist Management Academy, 2006.
  22. McAllister, D. J., "Affect-and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations", Academy of Management Journal, 38(1), pp.24-59, 1995. https://doi.org/10.2307/256727
  23. McFarlin, D. B. and P. D. Sweeney, "Distributive and Procedural Justice as Predictors of Satisfaction with Personal and Organizational Outcomes", Academy of Management Journal, 35, pp.626-637, 1992. https://doi.org/10.2307/256489
  24. Meyer, J. P. & Allen, N. J., "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization", Journal of Occupational Psychology, 63, pp.1-18, 1990. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  25. Moorman, R. H., "Relationship between Organizational Justice and Organizational Citizenship Behaviors: Do justice Perceptions Influence Employee Citizenship", Journal of Applied Psychology, 76(6), pp.845-855, 1991. https://doi.org/10.1037/0021-9010.76.6.845
  26. Niehoff, B. P. & Moorman, R. H., "Justice as a Mediator of the Relationship between Methods of Monitoring and Organizational Citizenship Behavior", Academy of Management Journal, Vol. 36, pp.527-556, 1993. https://doi.org/10.2307/256591
  27. Pawar, B. S. & Eastman, K. K., "The Nature and Implications of Contextual Influences on Transformational Leadership: A Conceptual Examination", Academy of Management Review, 22(1): pp.80-109, 1997.
  28. Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H., and Fetter, R., "Transformational Leader Behaviors and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors", Leadership Quarterly, 1(2), pp.107-142, 1990. https://doi.org/10.1016/1048-9843(90)90009-7
  29. Tsui, A. S., Egan, T. D. & O'Reilly III, C. A., "Being different: Relational demography and organizational attachment", Administr: RelaScience Quarterly, Ithaca: 37(4), p.549, 1992. https://doi.org/10.2307/2393472
  30. Yang, H. R., "Effects of Managers' Transformational and Transactional Leadership on the Secretaries' Job Satisfaction and Organizational Commitment", The Collection of Treatises of Secretary Study, the first edition 11th volume, pp.77-99, Korean Secretary Academy, 2002.
  31. Bass, B. M., Leadership and Performance Beyond Expectations, NY: Free Press, 1985.
  32. Bies, R. J. & Moag, J. S., Interactional Justice : Communication Criteria of justice, In R. J. Lewick, B. H. Sheppard & M. H. Bazerman (eds.), Research in Negotiations in Organizations, 1, Greenwich, CT: JAI Press, pp.33-55, 1986.
  33. Cho, K. H., A Study on the Impact of Justice, Organizational Commitment, Job Satisfaction and Organizational Effectiveness, Doctoral dissertation, graduate of Hoseo Univ, 2000.
  34. Etzioni, A., A Comparative Analysis of Complex Organizations, New York: The Free Press. A Division of Macmillan Co. Inc. pp.8-11, 1975.
  35. Kang, S. K., Relationship between Employee's Perceived Leadership Styles and Organization Commitment : Focused on Transformational and Transactional Leadership, Doctoral dissertation, graduate of Paichai Business School, 2002.
  36. Kim, G. S., A Model Analysis of Structural Equation, Hannarae, 2008.
  37. Lee, B. W., The Effect of Performance, Promotion and Relational Characteristics to the Attitude of Members in the Military Organization(Around the organizational commitment, job satisfaction, result receptivity), Master's thesis, the graduate school of Yonsei Univ, 1998.
  38. Leventhal, G., "What Should Be Done with Equity Theory?", In Gergen, K, Greenberg, M., & Willis, R.(ed.), Social Exchange : Advances in Theory and Research, Plenum Press, New York, pp.27-55, 1980.
  39. Locke, E. A., "The Nature and Causes of Job Satisfaction", In M, D, Dunnette(ed), Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally, pp. 1330-1307, 1976.
  40. Mowday, R.T., Porter, L.W. and Steers, R.M., Employee-Organization Linkages: The Psychology of Commitment, Absenteeism and Turnover, New York: Academic Press, 1982.
  41. Pyo, Y. T., A Study on The Relationship Between Leadership style, Organizational Commitment, Cohesiveness, and Turnover Intention, Doctoral dissertation, graduate of Kyonggi Univ, 1998.
  42. Sheppard B. & Lewicki R., "Toward General Principles of Managerial justice", Social Justice Research, 1, pp.161-176, 1987. https://doi.org/10.1007/BF01048014