Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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Relationships between Superior Trust and Organizational Citizenship Behavior: The Mediating Role of Organizational Trust in Small-Medium Sized Manufacturing Enterprises

중소제조기업근로자의 상사에 대한 신뢰와 조직시민행동관계에서 조직신뢰의 매개적 역할에 관한 연구

  • Yoon, Doo Yeol (Dept. of Tax Accounting, Shin Ansan University) ;
  • Lee, Sang Hoon (Dept. of Business Administration, Suwon Women's College) ;
  • Oh, Ju Yeon (Dept. of Business Administration, Inha University)
  • 윤두열 (신안산대학교 세무회계과) ;
  • 이상훈 (수원여자대학교 경영과) ;
  • 오주연 (인하대학교 경영학부)
  • Received : 2013.10.01
  • Accepted : 2013.11.30
  • Published : 2013.12.31
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Abstract

This research examines the causal relationships between supervisor trust and organizational citizenship behavior(OCB) and the mediating role of organizational trust on OCB. Using the sample of 282 small and medium sized enterprises' employees, this study analyzes three alternative hypotheses centered around supervisor trust, organizational trust, and OCB. The results show that supervisor trust has a strong positive effect on OCB. Second, organizational trust is positively related to OCB. Third, this research proves that partial mediating effects of organizational trust exist between supervisor trust(relational trust) and OCB(civic virtue, sportsmanship). Finally, this research proves that a full mediating effect of organizational trust exists between supervisor trust(calculative trust) and OCB(sportsmanship). This study recommends supervisor trust, organizational trust be valued in order to increase OCB vital for organizational effectiveness or productivity in small-medium sized manufacturing enterprises.

Keywords

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