Journal of Korean society of Dental Hygiene (한국치위생학회지)

Korean Society of Dental Hygiene (한국치위생학회)
권호 표지
DOI QR코드

DOI QR Code

Associated factors which influence satisfaction of dental implant patients and intention to revisit using structural equation model

구조방정식 모형을 이용한 치과 임플란트 환자의 만족과 재이용 의사에 미치는 영향요인 분석

  • Received : 2012.12.05
  • Accepted : 2013.04.09
  • Published : 2013.04.30
Download PDF
⟨ Previous Next ⟩

Abstract

Objectives : This study is to confirm the influencing factors on patients satisfaction and intention to revisit the implant service clinic by structural equation model. Methods : We surveyed 250 implant patients visiting 6 dental clnics(hospitals) in Busan, Changwon, Gimhae city and questionnaire was for four weeks in July 2012, a total 209 patients filled out the questionnaires within July and the complete data were analyzed. we were used structural equation model for analysis to confirm influencing factors on implant patients' satisfaction and intention to revisits. Results : This study finds that factors influencing on implant patients' satisfaction and intention to revisit are reasonable medical fee, medical skill treatment of dentist, dental hygienist and other support staff, administrative procedure, and there existed between influencing factors and the patient's treatment satisfaction as well as intention to revisit. In order to satisfy the implant patients, dentist and hygienists should try to provide high quality of treatment and dental services. Conclusions : The results of this study provide managerially important messages to the managers of dental clinics in order to develope management strategies for new customers.

Keywords

References

  1. Yoo EM, Shim HJ. A relationship between dentistry consumers' knowledge and expectation of dental implants. J Dent Hyg Sci 2010; 10(4): 219-225.
  2. Chung SY, Cho JH, Lee KB, et al. Structural equation modeling for association between patient satisfaction and quality of life after implants surgery. J Korean Acad Prosthet 2011; 49(4): 291-299. https://doi.org/10.4047/jkap.2011.49.4.291
  3. Cibirka RM, Razzoog M, Lang BR. Critical evaluation of patient responses to dental implant therapy. J Prosthet Dent 1997; 78:(6): 574-581. https://doi.org/10.1016/S0022-3913(97)70008-8
  4. Lee HJ. A study on the satisfaction with the dental services of the implant treatment patients visiting the dental hospital[Master's thesis]. Daegu: Univ. of Catholic, 2005.
  5. Heydecke G, Boudris P, Awad MA, et al. Within-subject comparisons of maxillary fixed and removable implant prostheses: patient satisfaction and choice of prosthesis. Clin Oral Implants Res 2003; 14(1): 125-130. https://doi.org/10.1034/j.1600-0501.2003.140117.x
  6. Leles CR, Ferreira NP, Vieira AH, et al. Factors influencing edentulous patients preferences for prosthodontic treatment. J Oral Rehabil 2011; 38(5): 333-339. https://doi.org/10.1111/j.1365-2842.2010.02158.x
  7. Carlsson GE. Dental occlusion: modern concepts and their application in implant prosthodontics, Odontology 2009; 97: 8-17. https://doi.org/10.1007/s10266-008-0096-x
  8. Pommer B, Zechner W, Watzak G, et al. Progress and trends in patients'mindset on dental implants. II: implant acceptance, patient-perceived costs and patient satisfaction. Clin Oral Implants Res 2011; 22(1): 106-12. https://doi.org/10.1111/j.1600-0501.2010.01969.x
  9. Vermylen K, Collaert B, Linden U, et al. Patient satisfaction and quality of single-tooth restorations. Clin Oral Implants Res 2003; 14: 119-124. https://doi.org/10.1034/j.1600-0501.2003.140116.x
  10. Lee KA. An analysis of hospital selection factors and patient satisfaction improvement[Master's thesis]. Gachon: Univ. of Gachon, 2006.
  11. Kim YH. A study on the factors impacting on the dental service satisfaction of dental implanted patients[Master's thesis]. Seoul: Univ. f Dankook, 2010.
  12. Chung JY. impacting on the satisfaction of implanted patients in Daegu and Kyungpook areas[Master's thesis]. Daegu: Univ. of Yeungnam, 2005.
  13. Han MS. Influence of the quality of dental care service to customer satisfaction service value, and purchase intention[Doctor's thesis]. Daejeon: Univ. of Chungnam, 2008.
  14. Park YD. Factors of the quality of dental care service upon intention to revisit [Doctor's thesis]. Daegu: Univ. of Daegu Haany, 2011.
  15. Chung SY, Cho JH, Cho CH, et al. Factors associated with patient satisfaction and decision to get implant surgery. J Korean Acad Oral Health 2011; 35(2): 179-186.
  16. Bagozzi R, Yi Y. On the Evaluation of structural equation models. J Acad Market Sci 1988; 16(1): 74-94. https://doi.org/10.1007/BF02723327
  17. Lee HN, Shim HS, Kim GY. Association of quality of dental care service on the level of patient satisfaction. J Korean Acad Dental Hyg Educ 2011; 11(3): 383-393.
  18. Han JH. The analysis of factors related with dental hygienists affecting patient satisfaction and loyalty[Master's thesis]. Kimhae: Univ. of Inje, 2002.
  19. Cronin JJ, Tayor SA. SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minusexpectation measurement of service quality. Journal of maketing 1994; 58: 125-131.
  20. Cho HJ. An empirical study on the relationships of service quality, customer satisfaction and its influencing variables in medical service area. Korean J Hosp Manag 1999; 4(1): 178-186.
  21. Chang YL, Jung YS, Kim KH. Study on structural relationship of medical information quality, usability, attitude and satisfaction of hospital web site according to medical examination and treatment subjects. J Inf Process Syst 2010; 19(1): 35-61.
  22. Kang YJ. Oral health knowledge and oral hygiene care among som orthodontic patients. J Korean Soc Dent Hyg 2012; 12(5): 1059-1069. https://doi.org/10.13065/jksdh.2012.12.5.1059

Cited by

  1. Influencing factors of satisfaction and revisiting intention of dental implant patients vol.15, pp.6, 2015, https://doi.org/10.13065/jksdh.2015.15.06.983