Journal of the Korean Society for Railway (한국철도학회논문집)

The Korean Society for Railway (한국철도학회)
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The Effects of Emotional Burnout and Empowerment, and Organizational Commitment on Cooperation Behavior and Safety Behavior: Focus on Railway Controllers and Railway Engineers

감정소진과 임파워먼트, 조직몰입이 협력행동 및 안전행동에 미치는 영향: 철도 관제사 및 기관사를 중심으로

  • Hwang-Bo, Jak (Department of railway management Administration, Dongyang University)
  • Received : 2013.07.05
  • Accepted : 2013.10.07
  • Published : 2013.10.31
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Abstract

An empirical study on railway controller and railway engineer who work in a domestic railway corporation was undertaken to verify the effects of emotional burnout and empowerment and organizational commitment on cooperation and safety behavior. The results of the analysis confirmed that the relations between emotional burnout, empowerment and organizational commitment as well as the relations between cooperation and safety behavior had negative effects. In contrast, the results of the analysis confirmed that empowerment and organizational commitment had positive effects on safety behavior and cooperation, and were effective because of all interactions among emotional burnout, safety behavior and cooperation. In conclusion this study convincingly demonstrates that emotional control, empowerment and organizational commitment of controller and engineer are important factors to secure safe operation of trains based on high safety behavior and cooperation behavior.

연구는 국내 철도(도시철도 포함) 운영기업에 종사하는 철도 관제사 및 기관사를 대상으로 이들이 경험하는 감정소진과 임파워먼트 및 조직몰입이 안전행동, 협력행동에 미치는 영향을 실증적으로 검증하였다. 분석결과, 감정소진과 임파워먼트 및 조직몰입, 안전행동과 협력행동은 부(-)의 관계를 나타내었다. 그러나 임파워먼트와 조직몰입은 안전행동, 협력행동에 모두 정(+)의 영향을 미치는 것으로 확인되었다. 또한 감정소진과 안전행동, 협력행동 간의 영향관계에 있어 임파워먼트 및 조직몰입은 매개효과가 있음을 알 수 있었다. 결론적으로 본 연구는 높은 안전행동과 협력행동을 바탕으로 열차의 운행안전을 확보하기 위해서는 철도 관제사 및 기관사의 감정관리, 임파워먼트, 조직몰입도의 제고가 중요한 요소임을 시사하고 있다.

Keywords

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