The Effect of the Beauty salon worker's emotional labor, job stress, job burnout and social support on turnover intention

미용실 종사자의 감정노동, 직무스트레스, 직무소진 및 사회적 지지가 이직의도에 미치는 영향

  • Yoo, Eun-Ju (Dept. of Cosmetology, Kyungnam College of Information & Tecjnology) ;
  • Shim, Sun-Nyu (Dept. of Beautyart, KyungBok University) ;
  • Kim, Soon-Ku (Division of Design, Dongseo University)
  • 유은주 (경남정보대학교 피부미용과) ;
  • 심선녀 (경복대학교 뷰티아트과) ;
  • 김순구 (동서대학교 디자인학과)
  • Received : 2014.10.06
  • Accepted : 2014.11.20
  • Published : 2014.12.28


This study analyzed the effects of job stress, job burnout, and social support on turnover intention for beauty salon workers in Busan. First, the younger, the higher levels of emotional labor; the younger, the lower education levels, the shorter career, and the lower position, the higher job stress and the higher job burnout; and the younger, the lower education levels, and the fewer days off, the higher turnover intention. Second, directors, designers and the staff had emotional labor, job stress, job burnout, and social support associated with turnover intention. Third, owners and designers had their turnover intention in general affected by emotional control, role stress, supervisor support, and colleague support and had their workplace-related turnover intention affected by emotional control, role stress, colleague support, and depersonalization, while the staff had their turnover intention in general and workplace-related turnover intention affected by supervisor support, colleague support, and depersonalization and had their job-related turnover intention affected by supervisor support.


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