Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Analysis on Satisfaction of Nursing Services for Elderly hospitalized in Attended Ward and General Ward

입원 노인환자를 대상으로 안심병동과 일반병동의 간호서비스 만족도 비교

  • Received : 2014.03.24
  • Accepted : 2014.05.08
  • Published : 2014.05.31
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Abstract

This study is to provide basic data for the improvement of nursing services. A survey was done of 135 patients over the age of 65 in a general ward and an attended ward of a hospital in Seoul from December 5 to December 31, 2014 in order to assess their satisfaction with the nursing services. It was found that appropriately staffed nursing services as in attended wards showed greater patients' satisfaction than ordinarily staffed nursing services in general wards(t=3.45, p=.001). Significantly higher satisfaction levels were shown with the nursing services of the attended wards in the subcategories: professional technic(t=2.96, p=.004), training(t=.30, p=.001), and confidence(t=3.79, p<.001). Among the subcategories, confidence was the highest satisfaction factor followed by professional technic and education. The results suggest the need of securing an appropriate number of nursing staff in a ward to enhance patients' satisfaction.

본 연구는 적절한 간호서비스 개선을 위한 기초자료를 제공하기 위해 실시하였는데. S시에 소재한 병원의 안심병동(보호자 없는)과 일반병동에 입원한 65세 이상 135명의 노인환자들에게 2013년 12월 5일부터 31일까지 간호서비스 만족도를 조사하였다. 연구결과, 적정 간호인력을 배치하여 간호사가 간호서비스를 직접 제공한 안심병동(4.41점)은 일반병동(4.07점)보다 간호서비스 만족도가 높았다(t=3.45, p=.001). 안심병동과 일반병동 간 하부 영역별 차이를 살펴보면, 전문기술 영역(t=2.96, p=.004), 교육 영역(t=3.30, p=.001), 신뢰성 영역(t=3.79, p<.001) 모두에서 안심병동이 유의하게 높게 나타났다. 안심병동의 간호서비스 만족도 하부영역 중에서는 신뢰성 영역이 가장 높았고, 전문기술 영역, 교육 영역 순이었다. 이를 근거로 간호서비스의 만족도를 높이기 위해서는 적정 간호인력을 확보하는 것이 필요하다.

Keywords

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