Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Identification of resources and competences for value co-creation in the relationship network of high-tech B2B firm

첨단 기술 기반 B2B 회사의 관계 네트워크에서의 공동 가치 창출을 위한 자원 및 역량 도출

  • Park, Changhyun (Department of Management of Technology, Sungkyunkwan University) ;
  • Lee, Heesang (Department of Management of Technology, Sungkyunkwan University)
  • 박창현 (성균관대학교 기술경영학과) ;
  • 이희상 (성균관대학교 기술경영학과)
  • Received : 2014.04.08
  • Accepted : 2014.07.10
  • Published : 2014.07.31
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Abstract

Value co-creation is an important business strategy these days in both the business-to-business (B2B) and business-to-consumer (B2C) markets. The aim of this study was to identify specialized resources and competences for value co-creation in the relationship network within a high-tech B2B market. A case of Taiwan Semiconductor Manufacturing Company Limited (TSMC) with customers and partners was chosen as the study case. Based on the observations, contents analysis of the secondary data and unstructured interviews with former TSMC employees, 4 critical resource types (financial, knowledge, efficiency and intellectual resource) and 6 competence types (relational, collaboration, strategic, innovation, managing and service capability), were performed as the principal factors for value co-creation in the relationship network. A research framework that can analyze the value co-creation phenomena in the relationship network was established.

공동가치창출 현상은 B2B 및 B2C 시장 모두에서 중요한 비즈니스 전략으로 인식되고 있다. 본 연구에서는 다양한 주체들 및 복잡한 네트워크로 구성된 첨단 기술 기반의 B2B 시장에서 공동가치창출을 위한 핵심 자원 및 역량을 도출하였다. 대만의 파운드리 반도체 선두업체인 TSMC가 사례 연구로 선정되어 공급자, 고객, 파트너들간의 공동가치창출 현상에 대해 연구하였다. 관찰 연구, 내용 분석 및 TSMC 직원들과의 비구조화된 인터뷰를 통해 수집한 질적 데이터를 정성적 데이터 분석(Qualitative data analysis) 툴을 사용하여 분석하였다. 귀납적 추리 (Inductive reasoning)에 기반한 사례 연구 및 사례 연구를 바탕으로 한 이론수립을 연구방법론으로 적용하여 4가지의 핵심 자원 (재무적 자원, 지식 자원, 효율성 자원, 지적 자원)과 6가지의 핵심 역량 (관계 역량, 협력 역량, 전략적 역량, 혁신 역량, 관리 역량, 서비스 역량)을 도출하였다. 도출된 자원과 역량을 기반으로 관계 네트워크 하에서의 공동가치창출을 연구하기 위한 연구 체계를 수립하였다.

Keywords

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