보건의료산업학회지 (The Korean Journal of Health Service Management)

  • 제8권3호
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  • Pages.1-11
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  • 2014
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  • 2093-5986(pISSN)
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  • 2288-0666(eISSN)
보건의료산업학회 (Korea Society of Health Service Management)
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5개 대학병원들의 의사만족도가 조직몰입도에 미치는 영향

Effects of Satisfaction Level of Doctors from Five University Hospitals on Organization Commitment Level

  • 김장묵 (가톨릭대학교 의료경영대학원 의료경영연구소) ;
  • 한주랑 (서정대학교 간호학과) ;
  • 성동효 (가톨릭대학교 성바오로병원)
  • Kim, Jang-Mook (Graduate School of Healthcare Management and Policy, The Catholic Institute for Health Management Research, The Catholic University of Korea) ;
  • Han, Ju-Rang (Department of Nursing, Seojeong University of Korea) ;
  • Sung, Dong-Hyo (St.Paul's Hospital, The Catholic University of Korea)
  • 투고 : 2014.08.05
  • 심사 : 2014.09.11
  • 발행 : 2014.09.30
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초록

The present study aimed to survey doctors working in five university hospitals about internal customer satisfaction and organization commitment level in order to identify casual relationships through structure equations. According to the analysis, organization management had the biggest impact on internal customer satisfaction level, and the sooner the factor was named personnel, leadership, job, and compensation, the bigger the impact it had on the level. The research model was generally found to be good in terms of goodness of fit, considering the value of $x^2$ calculated as 103.314, the degrees of freedom of 38, GFI 0.924, AGFT 0.868, NFI 0.888, CFI 0.925, and RMSEA 0.086. In conclusion, the internal customer satisfaction level of doctors was significantly proportionate to organization commitment by means of their general satisfaction level, while also being directly proportionate to organization commitment (p<0.05). Meanwhile, statistical significance could not be found when measuring the effects of the doctors' basic characteristics on the levels of internal customer satisfaction and general satisfaction in hospitals.

키워드

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피인용 문헌

  1. 일개 S상급종합병원 내 직종별 직무만족에 미치는 영향요인 비교 -허즈버그의 동기 및 위생요인 중심으로 vol.53, pp.1, 2014, https://doi.org/10.15324/kjcls.2021.53.1.96