Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지

A Study on Satisfaction, Revisit Intention, and Recommendation Intention Regarding Local Food Restaurants Based on Visitors' Motivation for a Local Festival

지역축제의 방문동기에 따른 향토음식점 만족도와 재방문 의도, 추천 의도에 관한 연구

  • Min, Kye-Hong (Dept. of Foodservice Management, College of Culture and Tourism, Jeonju University)
  • 민계홍 (전주대학교 외식산업학과)
  • Received : 2014.07.01
  • Accepted : 2014.08.10
  • Published : 2014.08.31
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Abstract

This study aims at analyzing influential relations among satisfaction, revisit intention, and recommendation intention regarding local food restaurants, based on the motivation to visit the Gimje local festival, a representative festival in Korea. It also offers useful basic materials for related organizations. From October 2 to October 6, 2013, a survey was conducted and a statistic processing was performed with 283 copies of questionnaire for credibility analysis, factor analysis, and regression analysis. The results are as follows. First, three motives for visit were drawn as cultural experience factor, deviation factor, and friendliness factor. Second, for hypothesis 1, the motivation for visiting the festival had a positive (+) significant influence on satisfaction with the local food restaurants. Third, for hypothesis 2, satisfaction with the local food restaurants had a positive (+) significant influence on revisit intention to the local food restaurants. Fourth, for hypothesis 3, satisfaction with the local food restaurants had a positive (+) significant influence on recommendation intention to the local food restaurants. Consequently, for the purpose of activating festivals, it is necessary to offer a variety of food, to manage the programs satisfying visitors' needs, and to give services continuously.

본 연구의 목적은 우리나라의 유일한 대표축제인 김제지평선 축제 방문객의 방문동기에 따른 향토음식점 만족도와 재방문 의도, 추천 의도와의 영향관계를 분석하여 해당 기관에 유용한 기초자료로 제공하고자 한다. 조사 시기는 2013년 10월 2일부터 10월 6일까지 이며, 설문지는 총 283부를 통계처리 하였다. 분석 방법은 신뢰도 분석, 요인분석, 회귀분석을 실시하였다. 결과를 요약하면 다음과 같다. 첫째, 지평선 축제의 방문동기는 문화체험성 요인, 일탈성 요인, 친화성 요인 3개의 요인으로 추출되었다. 둘째, 가설1 축제 방문동기가 관광객들의 향토음식점 만족도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 셋째, 가설2 축제 관광객들의 향토음식점 만족도가 재방문 의도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 넷째, 가설 3 축제 관광객들의 향토음식점 만족도가 추천 의도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 그러므로 축제를 활성화시키기 위해서는 지속적으로 다양한 먹거리 제공과 욕구를 만족시킬 수 있는 프로그램 운영과 서비스에 많은 노력을 기울여야 한다.

Keywords

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