Journal of Korean Institute of Industrial Engineers (대한산업공학회지)

Korean Institute of Industrial Engineers (대한산업공학회)
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Field Service Engineer Replenishment Policy Assessment Using a Discrete-Event and Agent-Based Simulation Model : A Case Study

Discrete-event와 Agent 기반의 시뮬레이션을 이용한 현장 서비스 요원 보급 정책 평가 사례 연구

  • Suh, Eun Suk (Industrial Engineering Department, Seoul National University)
  • 서은석 (서울대학교 산업공학과)
  • Received : 2015.03.15
  • Accepted : 2015.10.22
  • Published : 2015.12.15
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Abstract

In this paper, a simulation model for assessing the impact of alternative field service engineer replenishment policies is introduced. The end-to-end supply chain simulation model is created using a discrete-event and agent-based simulation model, which enables accurate description of key individual entities in the investigated supply chain, such as field service engineers. Once the model is validated with the historical data, it is used to assess the impacts of field service engineer replenishment policies for a major printing equipment manufacturing firm.In the case study, newly proposed replenishment policies for post-sale distribution supply chain are assessed for the level of service improvement to end customers.

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References

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