Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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The Effect of Technostress on Counterproductive Work Behavior

테크노스트레스가 반생산적 과업행동에 미치는 영향

  • Received : 2015.01.29
  • Accepted : 2015.12.18
  • Published : 2015.12.31
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Abstract

Due to advances in information and communication technologies (ICTs) and the advent of the Smartphone, people have access to the internet and can work at any time and any where. These are however likely to cause negative effects such as the personal information leakage and invasion of privacy. Caused by negative aspects of ICTs, the stress is so-called technostress. Recently, it is reported that managers tend to task order to their subordinates using an SNS or mobile messenger on a real-time basis after office hours or even on holiday, leading to a sharp increase in technostress. While previous studies of stress indicate that it is associated with the counter-productive work behavior (CWB), no empirical evidence has shown about the relationship between technostress and CWB. This study aims to explore the effect of technostress on CWB. In addition, it seeks to clarify the moderating effect of leader-member exchange(LMX) in this relationship. Drawing on literature regarding technostress and CWB, hypotheses are developed and tested with the sample of 101 using regression analyses. Results show that technostress has a significantly positive effect on CWB, but LMX has an insignificant moderating effect in the relationship between technostress and CWB. Implications and limitations with suggestions for future studies are presented.

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