Journal of the Korean Society of Food Science and Nutrition (한국식품영양과학회지)

The Korean Society of Food Science and Nutrition (한국식품영양과학회)
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Means-End Chain Approach to Understand Consumer Motivation Towards Convenience Meat Products: Focus on New York City in US Market

수단-목적 사슬 이론을 적용한 소비자의 육류 편의제품에 대한 가치 측정: 미국 뉴욕 지역을 중심으로

  • Received : 2014.08.04
  • Accepted : 2014.12.11
  • Published : 2015.01.31
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Abstract

The purpose of this study was to analyze how consumers make links between convenience meat products and self-relevant consequences and value. Surveys on convenience meat product consumption patterns and hard laddering based on means-end chain theory were conducted from April 21 to April 25, 2014 and targeted 200 consumers in the US. The most preferred cooking method of convenience meat product was roast (25.9%) and the most common information medium was suggestions by friends and parents (37.1%). The main as well as desired places of purchasing were both the supermarket (33.6% and 27.3%, respectively). The most preferred promotion method was free sample events (38.5%). From analyzing means-end chains of convenience meat products, the most dominant value chain was 'taste (A)'-'good taste (C)'-'feel good (V)'. These results show that consumption of convenience meat products will increase when consumer expectations of taste and satisfaction are met. Further, results of the value measurement provide information on consumer satisfaction and needs and can be applied to set marketing strategies for Korean style convenience meat products.

본 연구의 목적은 미국 소비자들의 육류 선택 요인과 동기를 분석하고 소비에 따른 궁극적인 가치를 분석하여 한식 육류 편의식품의 해외 시장 진출을 위한 마케팅 커뮤니케이션 전략수립에 있어 기초 자료를 제공하는 것이다. 이를 위해 육류 편의식품의 소비 실태를 조사하고 수단-목적 사슬을 이용한 소비자들의 육류 편의식품에 대한 가치를 측정하고 분석하였다. 첫째, 육류 편의식품의 소비 실태 조사 결과 선호하는 조리 형태는 구이가 가장 많았고 주로 친구나 부모님등 주변의 권유로 정보를 얻는 것으로 조사되었다. 주 구입처와 희망하는 구입처는 모두 슈퍼마켓이었으며 선호하는 프로모션 방법으로는 무료 시식행사가 가장 많은 것으로 조사되었다. 이를 통해 해외시장 진출 전략제품으로 구이 종류의 한식 육류 편의제품에 대한 가능성을 탐색할 수 있었고 한식 육류 편의제품에 대한 소비증진과 잠재소비자 확보를 위해서는 소비자들이 주로 육류 편의식품을 구입하는 슈퍼마켓이나 대형마트 등에서 무료 시식행사를 통한 제품에 대한 적극적인 홍보와 접근성 증대가 필요한 것으로 판단된다. 둘째, 육류 편의식품에 대한 가치 측정 결과 속성-혜택-가치의 연결 관계는 '맛'-'맛이 좋음'-'기쁨', '맛'-'맛이 좋음'-'행복함', '위생'-'질병이 없음'-'삶의 질', '영양'-'건강한 삶'-'삶의 질'의 순으로 나타났다. 이를 통해 소비자들은 육류 편의식품의 '맛에 대한 만족'을 통해 최종적으로 '기쁨과 행복'의 가치를 추구하고 '위생적이고 영양적인 면'은 소비자들의 '삶의 질'을 향상시키고자 하는 가치에 기여하는 것으로 나타났다. 본 연구의 한계점은 조사 대상자의 65.7%가 남성, 20대가 60.8%로 20대 남성에 편중되어 있어 성별과 연령별로 추구하는 가치가 반영되지 못하였을 것으로 사료된다. 이러한 점을 보완하여 추후 다양한 소비자 계층을 대상으로 소비자의 육류 편의제품에 대한 가치 측정이 수행된다면 보다 세분화된 제품의 개발 방향 및 마케팅 커뮤니케이션 전략을 마련할 수 있으리라 판단된다. 또한 향후 소비자의 가치 측정을 통한 한식의 육류 편의제품이 개발된다면 타깃 소비자층의 니즈를 반영하고 그들의 추구 가치를 충족시키기 위한 브랜드 아이덴티티 정립과 일관성 있는 메시지 전달을 통한 마케팅 커뮤니케이션 활동이 가능하리라 생각된다.

Keywords

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