Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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An Investigation of the Impacts of Employer's Rewards Strategies on Employee's Commitment with Comparison of Home-based Contact Center

종업원에 대한 보상전략이 몰입에 미치는 영향: 재택근무와의 비교를 중심으로

  • Kim, Jae-Young (School of Business Administration, Korea University) ;
  • Cho, Boo-Yun (Department of Business Administration, Jeju National University)
  • Received : 2014.06.10
  • Accepted : 2015.01.20
  • Published : 2015.03.31
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Abstract

Information technology enables home-based working which is a new way to satisfy the firm and its employees. Firms are under pressure of cost reduction, and employees want to maintain balance of life between work and family. Considering the organization's capability can be the core competency, firm's efforts to acquire workers' commitment have been important issue in human resource management. However, researches to increase the workers' loyalty and commitment within home-base working have not been widely studied. This study tries to identify the relationships among firms' rewards supporting strategies and workers' perceived commitment with the working system as a context. Results confirm that the organization's extrinsic and intrinsic rewards affect the worker's continuous commitment, and the mediating role of normative commitment between workers' perceived affective commitment and continuous commitment has been found. Also, we empirically identify the moderating role of working systems(i.e., home-based, vs. office-based) within organization's rewards supporting strategies and workers' commitment perceptions.

정보기술의 발달에 따라 집에서 근무하는 재택근무제는 조직과 조직원 모두에게 도움이 되는 미래지향적인 근무방식으로 인식되고 있으며, 선진국을 중심으로 재택근무제에 대한 관심이 높아지고 있다. 기업에 요구되는 비용절감 압력 가중에 따라서 재택근무제가 조직 경쟁력 제고의 중요한 수단으로 고려되고 있으나, 재택근무제도에서 발생할 수 있는 조직원의 이탈 및 통제 문제에 대한 연구가 부족한 상황이다. 본 연구에서는 기존 연구에서 논의되었던 보상전략들과 조직몰입의 관계를 재택 및 내근의 상이한 근무제도 상황에서 비교하여 제시하였다. 이를 통하여, 상이한 근무제도에서 기업이 선택해야할 보상전략을 찾고자 하였다. 연구의 결과, 기업의 외재적 내재적 보상이 근로자의 지속적 몰입에 미치는 영향요소임을 확인하였으며, 근로자가 지각하는 정서적 몰입이 규범적 몰입을 매개로 지속적 몰입에 영향을 미치는 단계적 과정을 검증하였다. 특히, 보상지원전략이 조직원의 몰입에 미치는 영향이 근무제도(내근직과 재택근무)에 따라 상이하게 발생함이 실증하였다.

Keywords

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