KSCE Journal of Civil and Environmental Engineering Research (대한토목학회논문집)

Korean Society of Civil Engeneers (대한토목학회)
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Analysis of User Satisfaction by Types of Subway Platforms and Transit Stations

지하철 승강장 및 환승정거장 유형에 따른 이용자 만족도 분석

  • 김황배 (남서울대학교 GIS공학과, 첨단교통환경연구소)
  • Received : 2014.12.30
  • Accepted : 2015.02.17
  • Published : 2015.04.01
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Abstract

The layout of facilities, in relation to information and navigational displays, has great influence on subway satisfaction, and tend to vary depending on the types of subway platform and transit station. However, until now, few studies have covered such aspects as of yet. Starting from this viewpoint, the purpose of this study was to use an IPA analysis technique to analyze that satisfaction on the importance of facilities to aid in accessibility, such as elevators and escalators, transit amenities and information and navigational displays depending on the types of platform and transit station. To do so, we've classified 15 metropolitan stations according to types of platform and transit station and analyzed differences in user importance and satisfaction as well as improvements for platforms and transit stations of similar type. By the analysis results of this study, we've concluded that the proper selection and positioning of elevator and escalator facilities and information and navigational displays was important when designing the subway station according to platform type (separate platform) and or according to the transit station type (cross, L, T types) where pedestrian flow heavily intersected. We considered that such analysis results would be helpful in the design of new stations and the enhancement of existing stations pursuant to a new direction that minimizes user inconvenience, and that improvement items should be developed first according to the platform and transit station types, which would be helpful in enhancing the efficiency of the subway improvement cost.

지하철 만족도에 큰 영향을 미치는 시설물의 배치, 정보안내의 경우 지하철 승강장 및 환승정거장의 유형에 따라 달라지게 되나, 현재 해당 항목에 대한 연구는 미비한 실정이다. 본 연구는 이러한 관점에서 출발하여 IPA 분석 기법을 활용하여 승강장 및 환승정거장 유형에 따른 이동시설 및 환승편의시설, 정보안내의 만족도간 중요도를 분석하는 것을 목적으로 한다. 이를 위해 수도권 도시철도 환승역사 15개를 대상으로 승강장 및 환승정거장 유형에 따라 분류하고, 승강장 및 환승정거장 유형이 동일함에 따라 이용자간 중요도 및 만족도 차이, 개선항목 등을 분석하였다. 본 연구의 분석 결과 동선교차가 많이 발생되는 승강장 유형(상대식 승강장)과 환승정거장 유형(+, L, T자형)으로 지하철역을 설계하는 경우 이동편의시설 및 정보안내표지의 적정한 위치 선정이 중요함을 도출하였다. 이러한 분석 결과는 향후 이용자의 불편이 최소화할 수 있는 방향으로 신규 역사 설계 및 기존 역사 개선시 활용이 가능하며, 승강장 및 환승정거장 유형에 따라 우선적으로 개선해야 하는 항목 도출로 지하철 개선비용 효율성 증대 가능할 것으로 판단된다.

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References

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