Journal of Information Technology Applications and Management

  • 제22권1호
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  • Pages.109-130
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  • 2015
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  • 1598-6284(pISSN)
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  • 2508-1209(eISSN)
한국데이터전략학회 (Korea Data Strategy Society)
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사용자 중심의 기업정보시스템 운영성과 관리체계에 관한 사례연구

A Case Study on The User Oriented Management System for Enterprise Information Systems Operational Performance

  • 이용근 (동국대학교 서울캠퍼스 경영대학 경영정보학과) ;
  • 황경태 (동국대학교 서울캠퍼스 경영대학 경영정보학과)
  • 투고 : 2015.02.17
  • 심사 : 2015.03.25
  • 발행 : 2015.03.31
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초록

This study aims to provide the results of a case study, based on the action research approach, in which an user-oriented management system for enterprise information systems operational performance is successful developed and applied. This study performs the research and summarizes the results by adopting 5-step approach of action research, i.e., diagnosing, action planning, action taking, evaluating and specifying learning. The most important lessons learned from the study include (1) operation performance measures should be established to be shared by the management and users; (2) evaluation and improvement activities should be performed continually; and (3) formula to calculate the measure should be evolved so that improvement initiatives can be identified. The results of the study are expected to provide the companies intending to develop a management system for enterprise information systems operational performance with the practical and useful information. In addition, it is expected to suggest the research results that can be utilized as a basis for future research in this area.

키워드

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