The Optimization of Bank Branches Efficiency by Means of Response Surface Method and Data Envelopment Analysis: A Case of Iran

  • Shadkam, Elham (Faculty Member of Industrial Engineering Department, Faculty of Engineering, Khayyam University) ;
  • Bijari, Mehdi (Department of Industrial and Systems Engineering, Isfahan University of Technology)
  • Received : 2015.03.30
  • Accepted : 2015.05.10
  • Published : 2015.05.30


In this paper the DRC model is presented for solving multi objective problem. The proposed model is a combination of data envelopment analysis, Cuckoo algorithm and the response surface method. Due to reasons like costs, time and irreversible damages, it is not possible to analyze each and every one of the proposed models in practice, so the simulation is used. Since the number of experiments for simulation process is high then the optimization has gone to practice and directs the simulation process. The response surface method is used as one of the approaches of simulation optimization. Furthermore, data envelopment analysis is used to consider several response surfaces as efficiency response surface. Then this efficiency response surface is solved by Cuckoo algorithms. The main advantage of DRC model is to make one efficiency response surface function instate of multi surface function for every output and also using the advantages of Cuckoo algorithms. In order to demonstrate the effectiveness of the proposed approach, the branches of Refah bank in Mashhad is analyzed and the results are presented.