Journal of Construction Engineering and Project Management

Korea Institute of Construction Engineering and Management (한국건설관리학회)
권호 표지
DOI QR코드

DOI QR Code

Measuring Performance to Engage the Extended Project Team in Construction

  • Bal, Menoka (Built Environment and Sustainable Technologies (BEST) Research Institute, School of Built Environment, Liverpool John Moores University) ;
  • Bryde, David (Built Environment and Sustainable Technologies (BEST) Research Institute, School of the Built Environment, Faculty of Technology and Environment, Liverpool John Moores University)
  • Published : 2015.03.01
Download PDF
⟨ Previous Next ⟩

Abstract

In construction, stakeholders of extended project team play a key role in the overall project performance. Successful integration of stakeholders demands for good management practices at strategic, operational and project levels. Targets and measures to improve the stakeholder performance encourage the creativity and willingness of stakeholders of extended project team to develop the better ways to achieve the project objectives. This paper presents a generic descriptive method, showing how stakeholder's ability and influence impacts on project performance in the construction sector. The findings of a series of interviews with key informants are presented and the following main conclusion is drawn: improving project performance through stakeholder's contribution and measuring their performance can strengthen the project performance. This innovative approach which redefines the process of improving the project performance in construction projects will be of interest to those who intend to manage the projects in practice as well as to those who interested in advancing theory.

Keywords

References

  1. Bourne, L., Walker, D., "Visualising and mapping stakeholder influence", Management Decision, Vol. 43, No. 5, pp. 649-660, 2005. https://doi.org/10.1108/00251740510597680
  2. Mills. A.,"A systematic approach to risk management for construction", Structural Survey, Vol. 19, No. 5, pp. 245-252, 2001. https://doi.org/10.1108/02630800110412615
  3. Preble, J.F., "Toward a comprehensive model of stakeholder management", Business and Society Review, Vol. 110, No. 4, pp. 407-31, 2005. https://doi.org/10.1111/j.0045-3609.2005.00023.x
  4. Olander, S., Landin, A., "Evaluation of stakeholder influence in the implementation of construction projects", International Journal of Project Management, Vol. 23, pp. 321-328, 2005. https://doi.org/10.1016/j.ijproman.2005.02.002
  5. El-Gohary, N. M., Osman, H., Ei-Diraby, T. E., "Stakeholder management for public private partnerships", International Journal of Project Management, Vol. 24, No. 7, pp. 595-604, 2006. https://doi.org/10.1016/j.ijproman.2006.07.009
  6. Olander, S., "Stakeholder impact analysis in construction project management", Construction Management and Economics, Vol. 25, No. 3, pp. 277-287, 2007. https://doi.org/10.1080/01446190600879125
  7. Chinyio, E.A., Akintoye, A., "Practical approaches for engaging stakeholders: finding from the UK", Construction Management and Economics, Vol. 26, No. 6, pp. 591-599, 2008. https://doi.org/10.1080/01446190802078310
  8. Smyth, H., "The credibility gap in stakeholder management: ethics and evidence of relationship management", Construction Management and Economics, Vol. 26, No. 6, pp. 633-643, 2008. https://doi.org/10.1080/01446190801905414
  9. Love, P.E.D., Edwards, D.J. and Wood, E., "Loosening the Gordian knot: the role of emotional intelligence in construction", Engineering, Construction and Architectural Management, Vol. 18, No.1, pp. 50-65, 2011. https://doi.org/10.1108/09699981111098685
  10. Ahadzie, D.K., Proverbs, D.G., Olomolaiye, P.O., Ankrah, N.A., "Competencies required by project managers for housing construction in Ghana: implications for CPD agenda", Engineering, Construction and Architectural Management, Vol. 16, No. 4, pp. 353-75, 2009. https://doi.org/10.1108/09699980910970842
  11. Piscopo, M., "Measuring Project Performance, Project Management Docs", available at: http://www.projectmanagementdocs.com/blog/measuring-projectperformance.html, 2012 [accessed 28th January, 2013].
  12. Chinyio, E and Olomolaiye, P., "Construction stakeholder management, 1st ed", Wiley-Blackwell, London, United Kingdom, pp. 50-55, 2010.
  13. Sanvido, V., Grobler, F., Pariff, K., Guvents, M., Coyle, M., "Critical success factors for construction projects", J. Constr. Eng. Manage, Vol. 118, No. 1, pp. 94-111, 1992. https://doi.org/10.1061/(ASCE)0733-9364(1992)118:1(94)
  14. Ward, C.S., Curtis, B. and Chapman, C.B., "Objectives and performance in construction projects", Construction Management and Economics, Vol. 9, No. 4, pp. 343-54, 1991. https://doi.org/10.1080/01446199100000027
  15. Yang, H., Yeung, J. F. Y., Chan, A. P. C., Chiang, Y. H., and Daniel W.M. Chan, D. W. M., "A critical review of performance measurement in construction", Journal of Facilities Management, Vol. 8, No. 4, pp. 269-284, 2010. https://doi.org/10.1108/14725961011078981
  16. Hwang, B., Tan, H. F., Sathish, S., "Capital project performance measurement and benchmarking in Singapore", Engineering, Construction and Architectural Management, Vol. 20, No. 2, pp. 143-159, 2013. https://doi.org/10.1108/09699981311303017
  17. Cleland, D.I., 1986, "Project stakeholder management", Project Management Journal, Vol. 17, No.4, pp. 36-44, 1986.
  18. Karlsen, J.T., "Project stakeholder management", Engineering Management Journal, Vol. 14, No. 4, pp. 19-25, 2002. https://doi.org/10.1080/10429247.2002.11415180
  19. Mallak, L.A., Patzak, G.R. and Kursted, H.A. Jr., "Satisfying Stakeholders for successful project management", Computer Industrial Engineering, Vol. 21, No. 14, pp. 429-33, 1991. https://doi.org/10.1016/0360-8352(91)90130-X
  20. Tuman, J., "Models for achieving project success through team building and stakeholder management in Dinsmore", P.G. (Ed.), The AMA Handbook of Project Management, AMACOM, New York, NY, pp. 207-23, 1993.
  21. Bassioni, H.A., Price, A.D.F. and Hassan, T.M., "Performance measurement in Construction", Journal of Management in Engineering, Vol. 20, No. 2, pp. 42-50, 2004. https://doi.org/10.1061/(ASCE)0742-597X(2004)20:2(42)
  22. Egan, J., "Rethinking Construction", DETR, London, pp. 60-90, 1998.
  23. Constructing Excellence, "UK Construction Industry Key Performance Indicators: Handbook", CE, London, pp. 14, 2006.
  24. Atkinson, A.A., Waterhouse, J.H., Wells, R.B., "A stakeholder approach to strategic performance measurement", Sloan Management Review; Cambridge, Vol. 38, No. 3, pp. 25-37, 1997.
  25. Mainardes, E. W., Alves, H. and Raposo, M., "A model for stakeholder classification and stakeholder relationships", Management Decision, Vol. 50, No. 10, pp. 1861-1879, 2012. https://doi.org/10.1108/00251741211279648
  26. Freeman, R. Edward, "Strategic Management: A stakeholder approach", Boston: Pitman, ISBN 0-273-01913-9, pp. 90-105, 1984.
  27. Persson, U and Olander, S., "Methods to Estimate Stakeholder Views of Sustainability for Construction Projects", Proceedings of the 21th Conference on Passive and Low Energy Architecture, Eindhoven, The Netherlands, 19-22, September, pp.-1 of 6, 2004.
  28. PMI, "A Guide to the Project Management Body of Knowledge (PMBOK Guide)", 3rd ed., Project Management Institute, Newtown Square, PA, 2008.
  29. Juliano, W.J., "External communication as an integral part of project planning", PM Network, February, pp. 18-20, 1995.
  30. Juli, T., "Leadership Principles for Project Success", CRC Press, Taylor & Francis Groups, pp.-40, 2010.
  31. Cleland, D. J., "Project Management Strategic Design and Implementation", first ed. Singapore: McGraw Hill, pp. 80-100, 1995.
  32. Paprika, Z. Z., Wimmer, A and Szanto, R., "Managerial decision making and competitiveness: the case of Hungary", Competitiveness Review: An International Business Journal, Vol. 18, No. 1/2, pp. 154-167, 2008. https://doi.org/10.1108/10595420810874655
  33. Walters, M., Performance measurement systems-a case study of customer satisfaction, Vol. 17, No. 3/4, pp. 97-104, 1999.
  34. Cooper, S. M., "Stakeholder performance measurement: general approaches and methods of economic evaluation", Ekonomiaz, Vol. 65, No. 2, pp. 260-281, 2007.
  35. Gable, G., "Integrating case study and survey research methods: an example in information system", European Journal of Information Systems, Vol. 3, No. 2, pp. 112-26, 1994. https://doi.org/10.1057/ejis.1994.12
  36. Wilson, R., L., "An Improved Goal-oriented Method for Measuring Productivity", International Journal of Operations & Production Management, Vol. 14, No. 1, pp. 50-59, 1994. https://doi.org/10.1108/01443579410049306
  37. Motwani, J., Kumar, A., l Novakoski, M., "Measuring construction productivity: a practical approach", Work Study, Vol. 44, No. 8, pp. 18-20, 1995. https://doi.org/10.1108/00438029510103310
  38. Savery, L. K., "Management and productivity Increases", Journal of Management Development, Vol. 17, No. 1, pp. 68-74, 1998. https://doi.org/10.1108/02621719810368709
  39. Streeter, A., L E, Jongh, D, d., "Factors influencing the implementation of clean energy interventions in low-income urban communities in SouthAfrica", Journal of Global Responsibility, Vol. 4, No. 1, pp. 76-98, 2013. https://doi.org/10.1108/20412561311324087
  40. Adeyeye, K, Osmani, M and Brown, C., "Energy conservation and building design: the environmental legislation push and pull factors", Structural Survey, Vol. 25, No. 5, pp. 375-390, 2007. https://doi.org/10.1108/02630800710838428
  41. Renukappa, S., Akintoye, A., Egbu, C., Goulding, J., "Carbon emission reduction strategies in the UK industrial sectors: an empirical study", International Journal of Climate Change Strategies and Management, Vol. 5, No. 3, pp. 304-323, 2013. https://doi.org/10.1108/IJCCSM-02-2012-0010
  42. Mott MacDonald, "Mott MacDonald launches Carbon Trail Calculator", 24th June, available at: http://www.mottmac.com/newsandpublications/newslist/?id=328236 , 2013 [accessed 15th August, 2013].
  43. Alexander, K., "Facilities management: a strategic framework in Alexander", K. (Ed.), Facilities Management, E & FN Spon, Taylor and Francis e-library, London, pp. 16-17, 1996.
  44. Lin, J., Mills, A., "Measuring the occupational health and safety performance of construction companies in Australia", Facilities, Vol. 19, No. 3/4, pp. 131-139, 2001. https://doi.org/10.1108/02632770110381676
  45. HSE, "A Guide to Measuring Health & Safety Performance", Health and Safety Executive, available at: http://www.hse.gov.uk/opsunit/perfmeas.pdf, 2001 [accessed 14th August, 2013].
  46. Hunt, D. P., (2003), The concept of knowledge and how to measure it, Journal of Intellectual Capital Vol. 4, No. 1, pp. 100-113, MCB UP Limited 1469-1930, 2003. https://doi.org/10.1108/14691930310455414
  47. Disterer, G., "Management of project knowledge and experiences", Journal of Knowledge Management, Vol. 6, No. 5, pp.512-520, 2002. https://doi.org/10.1108/13673270210450450
  48. Nevis, E.C., DiBella, A.J. and Gould, J.M., "Understanding organizations as learning systems", Sloan Management Review, Vol. 36, No. 2, pp. 73-85, 1995.
  49. Dobni, C., B., "Measuring innovation culture in organizations", The development of a generalized innovation culture constructs using exploratory factor analysis, European Journal of Innovation Management, Vol. 11, No.4, pp. 539-559, 2008. https://doi.org/10.1108/14601060810911156
  50. Wang, C. L., Ahmed, P. K., "The development and validation of the organisational innovativeness construct using confirmatory factor analysis", European Journal of Innovation Management, Vol. 7, No.4, pp. 303-313, 2004. https://doi.org/10.1108/14601060410565056
  51. Martins, E.C., Terblanche, F., "Building organizational culture that stimulates creativity and innovation", European Journal of Innovation Management, Vol. 6, No. 1, pp. 64-74, 2003. https://doi.org/10.1108/14601060310456337
  52. Robbins, S.P., "Organizational Behavior: Concepts, Controversies, Applications", 7th ed. Prentice-Hall, Englewood Cliffs, NJ, pp. 40-65, 1996.
  53. West, M.A., Farr, J.L., "Innovation at work", in West, M.A. and Farr, J.L. (Eds), Innovation and Creativity at Work: Psychological and Organizational Strategies, Wiley, Chichester, 3-13, 1990.
  54. Wegelius-Lehtonen, T., "Performance measurement in construction logistics", International Journal of Production Economics, Vol. 69, No. 1, pp. 107-16, 2001. https://doi.org/10.1016/S0925-5273(00)00034-7
  55. Chan, A. P. C., Chan, A. P. L., "Key performance indicators for measuring construction success", Benchmarking: An International Journal, Vol. 11, No. 2, pp.203-221, 2004. https://doi.org/10.1108/14635770410532624
  56. Ploegmakers H., Schweitzer, M., Rad, A. T., "Risk Adjusted Performance Measurement and Capital Allocation for Trading Desks within Banks", Managerial Finance, Vol. 26, No. 3, pp. 39-50, 2000. https://doi.org/10.1108/03074350010766576
  57. Alles, L. A., "Investment Risk Concepts and Measurement of Risk in Asset Returns", Managerial Finance, Vol. 21, No. 1, pp. 40-45, 1995. https://doi.org/10.1108/eb018511
  58. Basu, R, Little C., Millard, C., "Case study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project", Measuring Business Excellence, Vol. 13, No. 4, pp. 22-33, 2009. https://doi.org/10.1108/13683040911006765
  59. Dorweiler, V. P., Yakhou, M., "Michigan Technological University", Houghton, Michigan, USA, Managerial Auditing Journal, Vol. 20, No. 2, pp. 138-144, 2005. https://doi.org/10.1108/02686900510574557
  60. Rowe, C., "Introducing 360-degree feedback: The benefits and pitfalls", Executive Development, Vol. 8, No. 7, pp. 14-21, 1995. https://doi.org/10.1108/09533239510099101
  61. Kane, J. S., Lawler, E. E., "Methods of peer assessment", Psychological Bulletin, Vol. 85, No. 3, pp. 555-586, 1978. https://doi.org/10.1037/0033-2909.85.3.555
  62. Yu, I., Kim, K., Jung, Y. & Chin, S., "Comparable performance measurement system for construction companies", Journal of Management in Engineering, Vol. 23, No. 3, pp. 131-139, 2007. https://doi.org/10.1061/(ASCE)0742-597X(2007)23:3(131)
  63. Freeman, Harrison, J.,Wicks, A., Parmar, B., & de Colle, S., "Stakeholder theory: The state of the art", Cambridge, UK: Cambridge University Press, pp. 70-75, 2010.
  64. Wang, X. and Huang, J., The relationships between key stakeholders' project performance and project success: performance of Chinese construction supervising engineers, International Journal of Project Management, Vol. 24, No. 3, pp. 253-60, 2006. https://doi.org/10.1016/j.ijproman.2005.11.006
  65. Morgan, A., Anthony, S., "Creating a high-performance workplace: a review of issues and opportunities", Journal of Corporate Real Estate, Vol. 10, No. 1, pp. 27-39, 2008. https://doi.org/10.1108/14630010810881649
  66. Longo, M., Mura, M., "Stakeholder management and human resources: development and implementation of a performance measurement system", Corporate Governance, Vol. 8, No. 2, pp. 191-213, 2008. https://doi.org/10.1108/14720700810863814
  67. Wisniewski, M., Stewart, D., "Performance measurement for stakeholders: The case of Scottish local authorities", International Journal of Public Sector Management, Vol. 17, No. 3, pp. 222-233, 2004 https://doi.org/10.1108/09513550410530153