Journal of Digital Contents Society (디지털콘텐츠학회 논문지)

Digital Contents Society (한국디지털콘텐츠학회)
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Study on internet social commerce business loyalty -Focusing on Chinese consumers-

인터넷 비즈니스 소셜커머스 충성도에 관한 연구 -중국소비자들을 중심으로-

  • Jung, In Suk (NAMSEOUL UNIVERSITY Global local culture department)
  • Received : 2015.05.19
  • Accepted : 2015.06.30
  • Published : 2015.06.30
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Abstract

Recently commercialized network are getting more and more popular, bringing dramatic change to the market. We can predict the future of the E-commerce. The ongoing E-commerce and SNS （Social Networking Services）related E-commerce are increasing greatly both in Korea and China. This research tries to focus on Chinese consumers using E-commerce. The study has four findings. Firstly, the E-commerce consumers consider four factors including price, convenience, products and website, which affect the sellers' integrity. Secondly, E-commerce will affect sellers' integrity. Third, there are 4 factors which affect the sellers' integrity: service, price, products and the information. Fourth, the factors which affect the integrity of sellers are the value, happiness and practical. This study want to give some hints to the E-commerce in the overseas market in China.

최근 IT업계의 최대 이슈는 소셜커머스이며, 유통시장의 거대한 변화를 가져오고 있다. 소셜커머스의 시장은 앞으로 성장성이 높을 것이라 기대하며, 소셜커머스 업체들이 급속도로 생겨날 것이다. 현재 한국과 중국 모두 소셜커머스 시장이 빠른 속도로 성장하고 있는 추세이다. 그러므로 본 연구는 중국소비자들의 소셜커머스 이용에 있어 고려하는 요인과 만족요인 그리고 손실요인과 소셜커머스 쇼핑가치 요인은 무엇인지 확인하고자 하였다. 첫째, 소셜커머스 이용에서 고려요인은 가격요인, 편의요인, 제품요인 그리고 사이트 요인의 4개 요인으로 도출되었다. 둘째, 소셜커머스 충성도에 영향을 미치는 만족요인을 확인하였다. 셋째, 소셜커머스 충성도에 영향을 미치는 손실요인을 확인하였다. 넷째, 소셜커머스 충성도에 영향을 미치는 쇼핑가치요인은 쾌락요인과 실용적요인으로 확인되었다. 이에 본 연구는 중국소비자들의 특성을 파악함으로써 중국인의 인터넷 소비문화에 대한 이해와 중국 온라인 시장에서의 문화마케팅전략을 수립하는데 기여하고자 한다.

Keywords

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