Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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An Evaluation Model of Transition PMO Competencies Using RGT and AHP

RGT와 AHP을 활용한 이행 PMO 역량평가 모형

  • 차환주 (서울과학기술대학교 IT정책전문대학원, SK C&C) ;
  • 김자희 (서울과학기술대학교 IT정책전문대학원)
  • Received : 2014.10.28
  • Accepted : 2015.03.27
  • Published : 2015.06.30
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Abstract

The IT outsourcing industry has been widespread for decades since the growth of the system integration industry stagnates and companies need to curtail expenses and improve the quality of IT services. According to previous studies on the success factors of the IT outsourcing, its transition phase is significant because of continuity of business and the handover of knowledge. Since a transition phase consists of several projects, but its goal is different from general projects, it needs special and professional management. Therefore, recent IT outsourcing business starts to introduce PMO (project management offices), of which success strongly depends on the competencies of the PMO. However, there are only few studies on which competencies of the PMO are important. In this paper, we suggest an evaluation model of transition PMO competencies derived using the repertory grid technique and the analytic hierarchy process. Additionally, we compare the differences between the views of several stakeholders on the importance of the competencies.

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References

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