한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
권호 표지
DOI QR코드

DOI QR Code

위험을 고려한 응용소프트웨어의 유지관리비용 산정모델에 관한 연구

A Study on the Maintenance Cost Estimation Model for Application Software by Considering Risks

  • 투고 : 2015.08.07
  • 심사 : 2015.09.09
  • 발행 : 2015.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Software is more diverse and complex and the level of importance for the maintenance of application software to securely operate software is also gradually increasing in proportion. The calculation method for maintenance cost of application software applied in Korea public enterprises is involved in the range of 10 to 15% of development cost, depending on the Software Project Cost Estimation Guide. Moreover, as most software maintenance cost estimation procedures do not take into consideration of the risk factors related of maintenance, it can be seen as a main cause for the occurrence of maintenance related accidents. This study proposes a maintenance cost estimate model that takes into consideration of the risks related to the software maintenance activities to improve and resolve issues arising from the estimation of maintenance cost. In doing so, maintenance risk factors are analyzed and a risk index is derived through the analysis of risk levels based on the risk factors. Based on such analysis, a maintenance cost estimate method which reflects the maintenance risk index was established.

키워드

참고문헌

  1. Ahn, Y.S. and H.S. Kim, "The Study on Software Maintenance Project Efforts Estimation Using Function Point", Korea IT Services Spring Conference, 2002, 286-292. (안연식, 김현수, "기능점수기법에 의한 소프트웨어유지보수 프로젝트의 소요인력 규모추정", 한국IT서비스학회지 학술대회논문집, 2002, 286-292.)
  2. Banker, R.D., S.M. Datar, and C.F. Kemerer, "Software Errors and Software Maintenance Management", Information Technology and Management, 2002, 25-41.
  3. Charette, R.N., "Managing Risk in Software Maintenance", IEEE Software, Vol.14, No.3, 1997, 43-50. https://doi.org/10.1109/52.589232
  4. IEEE, "ISO/IEC 14764 : Software Engineering-Software Life Cycle Processes-Maintenance", 2008.
  5. Jeong, K.S., M.H. Kang, and Y. Kim, "Analysis of Risk Factors of Software Development Project Using Delphi Method", Journal of Korea Association of Information Systems, Vol.13, No.1, 2004, 1-20. (정경수, 강명희, 김용, "소프트웨어 개발 프로젝트의 위험요인 도출에 관한 델파이 연구", 한국소프트웨어학회지, 제13권, 제1호, 2004, 1-20.)
  6. Lee, S.J., U.J. Cho, J.S. Park, U.K. Hahm, and O.J. Kim, "Perceptual Differences Between IS Project Service Providers and Customers on Information System Project Risk Factors : A Korean Case", Journal of the Korea Database Society, 2007, 79-94 (이석준, 조숙진, 박정선, 함유근, 김용재, "정보시스템 프로젝트 위험요인에 대한 현업과 전산인력의 인식도 차이", 한국데이타베이스학회, 2007, 79-94.)
  7. Lopez, C. and J.L. Salmeron, "Monitoring Software Maintenance Project Risks", Conference on Enterprise Information Systems, CENTERIS, 2012.
  8. McFarlan, F.W., "Portfolio Approach to Inform ation Systems", Harvard Business Review, Vol.59, No.5, 1981, 142-150.
  9. Palvia, P., A. Patula, and J. Nosek, "Problems and Issues in Application Software Maintenance Management", Journal of Management, Vol. 6, No.3, 1995.
  10. Park, J.H., S.Y. Rhew, J.B. Kim, and S.K. Jeong, "A Process Improvement of Re verse Engineering and Delivery Steps for Service Based Software Maintenance", Journal of Information Technology Services, Vol.9, No.4, 2010, 169-185. (박진호, 류성열, 김종배, 정석균, "서비스 기반 소프트웨어 유지보수를 위한 역공학과 인도 단계의 프로세스 개선", 한국IT서비스학회지, 제9권, 제4호, 2010, 169-185.) https://doi.org/10.3923/itj.2010.169.173
  11. Schmidt, R.C., "Managing Delphi Surveys Using Non-parametric Statistical Techniques", Decision Science, Vol.28, No.3, 1997, 763-774. https://doi.org/10.1111/j.1540-5915.1997.tb01330.x
  12. Schmidt, R.C., K. Lyytinen, and P.C. Mark Keil, "Identifying Software Project Risks : An International Delphi Study", Journal of Management Information Systems, Vol.17, No. 4, Spring 2001, 5-36. https://doi.org/10.1080/07421222.2001.11045662
  13. Shin, S.S., K.S. Lee, and H.G. Cho, "An Objective Method of Risk Assessment Bas ed on Stochastic Modelling", The Korean Society for Quality Management, Vol.41, No.3, 2013, 465-474. (신상식, 이길수, 조흥기, "확률 기반의 위험등급평가 객관화 방안", 한국품질경영학회보, 제41권 제3호, 2013, 465-474.) https://doi.org/10.7469/JKSQM.2013.41.3.465
  14. Sneed, H.M. and P. Brossler, "Critical Success Factors in Software Maintenance a Case Study", Proceedings of the International Conference on Software Maintenance(ICSM), 2003, 190-198.
  15. Son, M.I., "An Empirical Study of Software Maintenance Effort Estimation Model Based on Metrics", Doctoral dissertation, Soongsil University, 2013. (손문일, "메트릭 기반의 소프트웨어 유지보수 노력 산정 모델에 관한 실증적 연구", 숭실대대학원 박사학위논문, 2013.)
  16. Song, Y.W. and W.K. Kim, "A Study on Factors for Influence SW Development Productivity on The IT Service Company", Journal of Information Technology Services, Vol.13, No.2, 2014, 195-217. (송영운, 김완기, "IT Service 기업의 Software 개발 생산성 영향 요인에 관한 실증 연구", 한국IT서비스학회지 제13권, 제2호, 2014, 195-217.)
  17. Yoo, J.N., B.S. Kim, M.S. Choi, and J.S. Oh, "Estimation of Vendor Cost for Software Maintenance and Repair Outsourcing", Asia Pacific Journal of Information Systems, Vol. 16, No.2, 2006, 142-158. (유지나, 김병수, 최민석, 오정석, "소프트웨어 유지보수 아웃소싱벤더의 비용에 관한 연구", 경영정보학연구, 제16권, 제2호, 2006, 142-158.)