Journal of Families and Better Life (가정과삶의질연구)

Korean Home Management Association (가정과삶의질학회)
권호 표지
DOI QR코드

DOI QR Code

The Influence of Organizational Characteristics and Workers Characteristics of Family Business Organizations on Business Performance

가족사업기관의 조직특성 및 종사자특성이 사업성과에 미치는 영향

  • Seo, Jongsu (Department of Family Welfare, Daegu University) ;
  • Cho, Hee-keum (Department of Family Welfare, Daegu University)
  • Received : 2015.03.09
  • Accepted : 2015.07.25
  • Published : 2015.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to examine the influence of the organizational characteristic and workers characteristics of Family Business Organization on its Business Performance. The subjects of this study were workers of healthy family support centers and multicultural family support centers. A survey was conducted from July 30th to September 30th. A total 372 materials were used for analysis of final data and SPSS(Statistical Package for the Social Sciences) WIN 18.0 program was employed in analyzing the collected data. As the result of analysing the effect of organizational characteristics and culture and characteristics of workers on business performance through hierarchical regression analysis, higher performance was achieved when the agency's organizational culture has the characteristics of a developed culture, and when the operating body is a school principal corporation rather than a non-profit corporation, and in the city rather than farming town, having enough information and external resources at the center, and when the job satisfaction of workers are high, and when organizational culture is more hierarchical. There were difference in the result of analysing the effect of organizational characteristic and culture and characteristic of workers on business performance. The level of service and business value of Family Service Organization was higher when the agency's organizational culture has the characteristics of a developed culture, hierarchical culture and agreement culture, and when operating body is a school principal corporation rather than a non-profit corporation, having enough information and external resources at the center, and the administrative skills of workers are higher. Business volume is increased when the operating body is a school principal corporation rather than a non-profit corporation, and in the city rather than farming town, and when the agency's organizational culture has the characteristics of hierarchical culture and agreement culture, having enough external resources at the center, and the practicing ability of workers are higher. When it comes to business efficiency, it is increased when the agency's organizational culture has the characteristics of developed culture and the job satisfaction of workers are high, having enough external and financial resources at the center. Therefore we will need to enhance business performance through improved management and job satisfaction of employees in organizational culture.

Keywords

References

  1. Bradley, L., & Parker, R. (2004). Organizational culture in the public sector. Report for the Institute of Public Administration Australia.
  2. Cameron, K. S., & Quinn, R. E. (1999). Diagnosing and changing organizational culture. New York : Addison Wesley Inc.
  3. Fisher, C. D. (2000). Mood and emotions while working: missing pieces of job satisfaction?. Journal of Organizational Behavior, 21(2), 185-202 https://doi.org/10.1002/(SICI)1099-1379(200003)21:2<185::AID-JOB34>3.0.CO;2-M
  4. Frank, F. D., Finnegan, R. P., & Taylor, C. R. (2004). The race for talent: retaining and engaging workers in the 21st Century. Human Resource Planning, 27(3), 12-25.
  5. Greenwood, E. (1957). Attributes of a profession. Social work, 2, 5-45.
  6. Han, Y. O. (2010). A study on effects of network characteristics of multi-cultural welfare organizations on organizational effectiveness. Unpublished doctoral dissertation. Soongsil University, Seoul, Korea.
  7. Cho, N. H. (2009). Analysis of how job satisfaction affects its business performance : Focused on the difference between Korean and Thailand workers. Unpublished master's thesis. Hanyang University, Seoul, Korea.
  8. Constance, N. A., & Becker, M. J. (1973). Job satisfaction and formance : An empirical test of some theoretical propositions. Organizational Behavior and Human Performance, 9(2), 267-279 https://doi.org/10.1016/0030-5073(73)90051-2
  9. Jeong, Y.-J., & Lee, G-S. (2013). Organizational culture and job satisfaction as perceived by Healthy Family Specialists. Korean Journal of Family Welfare, 18(4), 461-484. https://doi.org/10.13049/kfwa.2013.18.4.461
  10. Jin, S. (2013). A study on the effect of the organizational climate on the job satisfaction and job performance: Focusing on Chinese non-governmental corporations in China. Unpublished master's thesis. Incheon University, Incheon, Korea.
  11. Jung, S. K. (2013). Effect of workers job satisfaction on service quality in multicultural Family Support Center. Unpublished doctoral dissertation. Myogngji University, Seoul, Korea.
  12. Kim, J. Y. (2007). A study on the relationship between organizational culture and organizational effectiveness in early childhood education Institutes. Unpublished doctoral dissertation. Semyuong University, Jecheon, Korea.
  13. Kim, K. H. (2006). Study of development of project performance evaluation system and the management plan performed by youth institution. Korean journal of youth studies, 13(5-2), 175-196.
  14. kim, S.-a. (2009). A study on the effects of the professional identity of social workers on job satisfaction and job performance. Unpublished master's thesis. Mokwon University, Daejeon, Korea.
  15. Kim, Y.-C. (2011). A study on the factors influencing system effectiveness of social welfare organizations. Unpublished doctoral dissertation. Wonkwang University, Iksan, Korea.
  16. Korea Research Institute for Local Administration. (2009). A study on the performance management and its effectiveness in the upper-level local governments.
  17. Korea Institute for Healthy Family (2013). 2014 Healthy family support center evaluation index.
  18. Ko, U. K. (2009). A study on the impact of the organizational culture of mental health institutions on the organizational effectiveness of social workers. Unpublished master's thesis. Keimyung University, Daegu, Korea.
  19. Lee, E.-Y. (2006). A study on the effects of nursing home employees' job stress on their quality of care service. Unpublished master's thesis. Ewha Womans University, Seoul, Korea.
  20. Lee, J.-N. (2005). A study on the influence of service orientation on the organizational effectiveness of rehabilitation centers. Unpublished doctoral dissertation. Catholic University, Bucheon, Korea.
  21. Lee, S.-M., Lee, E.-Y., & Cho, S.-M. (2009). A review of organizational effectiveness in human service organizations : Focusing on the public organizations, schools, hospitals, and social welfare organizations. Journal of Korean Social Welfare Administration, 11(3), 33-68.
  22. Lee, S.-M., Song, H., Ra, H.-M., & Park, J.-Y. (2012). The basic study of integration for family welfare delivery system : Focused on healthy family support centers and multicultural family support centers. Journal of Korean Home Management Association, 30(5), 1-15 https://doi.org/10.7466/JKHMA.2012.30.5.001
  23. Lee, S. S. (2010). Job satisfaction and job involvement of officials study on the effect of job performance. Unpublished master's thesis. Daejin University, Pocheon, Korea.
  24. Lichtenstein, R. (1984). Measuring the job satisfaction of physician's in organized setting. Medical care, 22(1), 56-68 https://doi.org/10.1097/00005650-198401000-00005
  25. Locke, E. A. (1976). The nature and causes of job satisfaction. In Dunnetle, M. C (Eds.), Handbook of industrial and organization psychology (pp.1297-1349). Chicago : Rand McNally.
  26. Ministry of Gender Equality and Family (2011). Family policy evaluation and task development(Government Publication No. 11-1383000-000213-10). Seoul, Korea: Ministry of Gender Equality and Family.
  27. Ministry of Gender Equality and Family (2013). Healthy family support center business Guide.
  28. Ministry of Gender Equality and Family (2013). 2013 Multicultural family support business information.
  29. Ministry of Gender Equality and Family (2013). Announced the multicultural family action plan. Retrived from http://www.mogef.go.kr/korea/view/news/news03_01.jsp?func=view¤tPage=3&key_type=subject&key=다문화&search_start_date=&search_end_date=&class_id=0&idx=690045
  30. Nathanson, C. A., & Becker, M. H. (1973). Job satisfaction and job performance : An empirical test of some theoretical propositions. organizational behavior and human performance, 9(2), 267-279. https://doi.org/10.1016/0030-5073(73)90051-2
  31. Oh, H., & Kim, J. A. (2007). Critical research issues and future directions in expertise research. Journal of Corporate Education, 9(1), 143-168
  32. Park, Y.-J. (2006). The analysis on the causal model social workers organizational culture, empowerment and efficiency in social work institution. Journal of Korean social welfare administration, 8(1), 67-97
  33. Pettigrew, A. M. (1979). On studying organizational cultures. Administrative Science Quarterly, 24(4), 554-574.
  34. Porter, L. W., & Steers, R. M. (1983). Motivation and work behavior. New York : McGrow Hill.
  35. Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3) 79-91.
  36. Quinn, R. E., & Kimberley, J. R. (1984). Paradox, planning, and perseverance: Guidelines for managerial practice. In Kimberly, J. R & Quinn, R. E. (Eds.), New futures: The challenge of managing corporate transition (pp.295-313). Homewood. IL: Dow Jones-Irwin.
  37. Quinn, R. E., & McGrath, M. R. (1985). The transformation of organizational cultures: A competing values perspective. In P. J. Frost, L. F. Moor, M. R. Louis, C. C. Lundberg, & J. Martin (Eds.), Organizational culture (pp. 314-334). London : Sage.
  38. Quinn, R. E., & Staines, G. L. (1979). The 1977 quality of employment survey. Michigan : University of Michigan Press.
  39. Song, H. (2009). Human resource management of institutional household : To the application for job analysis of Healthy families center worker. Korean Family Resource Management Association, 13(1), 23-39.
  40. Tiffin, J., & McCormick, E. J. (1974). Industrial psychology. New Jersey: Prentice-Hall.
  41. Torraco, R. A., & Swanson, R. A. (1995). The strategic roles of human resource development. Human Resource planing, 18(4), 10-21.
  42. Yoo, K.-M. (2012). The influence of organizational culture types on job performance : Focused on organizational commitment as a mediator. Unpublished doctoral dissertation. Kyonggi University, Seoul, Korea.