디지털융복합연구 (Journal of Digital Convergence)

  • 제14권11호
  • /
  • Pages.181-191
  • /
  • 2016
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

융·복합 시대의 ISO 9001 품질경영시스템이 경영성과에 미치는 영향에 관한 실증적 연구

A Empirical Study on the influence of ISO 9001 QMS to Management Performance

  • 이선규 (금오공과대학교 경영학과) ;
  • 강종구 (금오공과대학교 경영학과) ;
  • 최병철 (금오공과대학교 경영학과) ;
  • 강은구 (금오공과대학교 경영학과)
  • Lee, Sun-Kyu (Business School, Kumoh National Institute of Technology) ;
  • Kang, Jong-Goo (Dept. of Business School, Kumoh National Institute of Technology) ;
  • Choi, Byung-Chul (Dept. of Business School, Kumoh National Institute of Technology) ;
  • Kang, Eun-Gu (Dept. of Business School, Kumoh National Institute of Technology)
  • 투고 : 2016.09.30
  • 심사 : 2016.11.20
  • 발행 : 2016.11.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구의 목적은 융 복합 시대에 자동차 전장부품인 자동차 고무 자바라를 생산하는 중소제조업체의 기업 경쟁력을 확보하기 위한 경영혁신에 대한 새로운 경영기법인 ISO9001품질경영시스템 요구사항 관점에서 고무자바라제품 생산기업의 경영성과를 분석하는데 있다. 이를 위해서, 자동차 부품 생산업체중, 고무 자바라 제품을 생산하는 업체를 대상으로 방문조사를 실시하였다. 연구결과, 첫째, 중소자동차 고무 자비라 부품업체에서 ISO 9001 품질경영 시스템의 4가지 핵심 요구사항 중, 경영자 책임과 자원관리가 경영성과에 긍정적 영향을 미치는 것으로 나타났다. 또한, 직급별로 차이를 조사한 결과, 상위 직급 집단은 경영자 책임이, 하위 직급 집단은 ISO 9001에 따른 품질경영에 대한 인식도가 저조한 것으로 나타났다. 이는 중소 자동차 전장부품인 자동차 고무 자바라 생산에 대한 개선 방향 컨설팅 지칭과 생산성 향상 전략 방안을 수립하는데 기여하게 될 것이다.

The purpose of this study is to analyze the management performance of the companies in the auto parts production requirements of new management techniques ISO9001 quality management system requirements for management innovation perspective in convergence age. For this purpose, we conducted a survey visiting the auto parts manufacturers. The results were as follows. First, among the details of the four key requirements of the ISO 9001 quality management systems in small and medium component suppliers, managers and responsible resource management showed a positive impact on business performance. In addition, based on the results of the investigation of the differences by grade, the higher rank group executive responsibilities, sub-grade group showed a low awareness of the quality management according to ISO 9001. This will contribute to establishing the guidelines and Improvement Consulting Strategies to improve productivity in small and medium automotive rubber bellows automotive parts production.

키워드

참고문헌

  1. Kang, Jong-Goo(2015), "A study on the management innovation consulting of small and medium manufacturers of car rubber moulded bellows through a ISO 9001 quality management system". Kumoh National Institute of Technology.
  2. Mil Terziovski, Jose-Luis Guerrero(2014), "ISO 9000 Quality System Certification and its Impact on Product and Process Innovation Performance", Int. J. Production Economics, 158, pp197-207. https://doi.org/10.1016/j.ijpe.2014.08.011
  3. Abbas Al-Refaie, Ola Ghnaimat, Ming-Hsien Li(2012), "Effects of ISO 9001 Certification and KAAE on Performance of Jordanian Firms", Jordan Journal of Mechanical and Industrial Engineering, Vol. 6, No. 1, pp.45-53.
  4. Andreas Mahendro Kuncoro(2013), "Employing Quality Management Principles to improve the Performance of Educational System: An Empirical Study of the Effect of ISO 9001 Standard on Teachers and Administrators Performance in the Indonesian Vocational Education System, the Degree of Doctor of Philosophy, A Dissertation in Industrial Xngineering & Management Systems", University of Central Florida.
  5. Black, S. A. & Poter, L. A.(1996), Identification of the critical factors of TQM, Decision Science, Vol.27, No. 1, pp. 1-22. https://doi.org/10.1111/j.1540-5915.1996.tb00841.x
  6. Feigenbaum, A. V. (2005). "Total quality control: Achieving productivity, market penetration and advantage in the global economy". McGraw-Hill Higher Education.
  7. Ginnodo, B., & Wellins, R. S. (1992). "Research shows that TQM is alive and well". Tapping the Network Journal, Vol. 3 No. 4, pp. 2-5.
  8. Hojatallah Mousapour, Ahmad Jusoh, Khalil Md Nor, Ali Pakdel(2014), "Manager's Perspective on ISO 9001 Quality Management System and Performance of Suppliers: A Study on the Second Largest Automaker Company in Iran , Americal Journal of Business, Economics and Management, Vol. 2, No. 2, pp55-63.
  9. ISO/IEC Guide 2: 2004, http://www.iso.org.
  10. Kim, Duk-yong(2014), "A study on the effect of iso quality management system applications on management results : focused on the manufacturing companies in Seoul area", Korea, Chung-Ang University.
  11. Kim, Jae-Lyong "A study on The Effects of KS and ISO Certificate in the Small Enterprise Management Performance", Hansung university.
  12. Lee, Sang oh & Hwang, Bo-Jak(2014), A Study on the Effect of Metro Employees' Perceived ISO Quality Management Employees on Customer Satisfaction Performance", The Korea Sociaty for Railway, Vol 17. No. 6, pp. 443-451. https://doi.org/10.7782/JKSR.2014.17.6.443
  13. Philip Wayne Morris(2003), "Quality and Competitive Advantage: An Empirical Study of ISO 9000 Adption in the Electronics Industry, the Degree of Doctor of Philosophy, A Dissertation in Business Administration", Texas Tech University.
  14. Powell, T. C.(1995), "Total Quality Management as Competitive Advantage: A Review and Empirical Study", Strategic Management Journal, Vo. 16, No. 1, pp. 15-37. https://doi.org/10.1002/smj.4250160105
  15. Walid Zaramdini(2007), An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience , International Journal of Quality & Reliability Management, Vol. 24 No. 5, pp. 472-491. https://doi.org/10.1108/02656710710748358
  16. Woan-Yuh Jang, Ching-I Lin(2008), "An Intergrated Framework for ISO 9000 Motivation, Depthe of ISO Implementation and Firm Performance , Journal of Manufacturing Technology Management, Vol. 19, No. 2, pp.194-216. https://doi.org/10.1108/17410380810847918