Journal of Korean society of Dental Hygiene (한국치위생학회지)

Korean Society of Dental Hygiene (한국치위생학회)
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Influences of job performance of dental hygienists on emotional labor evaluation

치과위생사의 직무수행능력이 정서적 노동평가에 미치는 영향

  • Lee, Jong-Ryol (Department of Health Administration, Baekseok Culture University) ;
  • Bae, Soo-Myoung (Department of Dental Hygiene, Kangnung-Wonju National University) ;
  • Kim, Hye-Jin (Department of Dental Hygiene, Dongeui University)
  • 이종렬 (백석문화대학교 보건행정과) ;
  • 배수명 (강릉원주대학교 치과대학 치위생학과) ;
  • 김혜진 (동의대학교 치위생학과)
  • Received : 2016.10.11
  • Accepted : 2016.12.01
  • Published : 2016.12.30
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Abstract

Objectives: The purpose of the study was to investigate the influences of job performance of dental hygienists on emotional labor evaluation. Methods: A self-administered questionnaire was completed by 203 dental hygienists working at dental hospitals and clinics in Gyeongnam and Busan from May 2014 and March 2015. The study instruments comprised general characteristics of the subjects (9 items), job performance competency (44 items), and emotional labor evaluation (29 items) by Likert 5 point scale. Data were analyzed by SPSS 21.0 program and AMOS 18.0 program. Results: Those who had turnover intention showed higher scores in the dental treatment cooperation category and overall job performance than those who had not. Higher job performance was shown in those who had more work experience and higher salary. The scores of emotional labor evaluation were higher in the group of higher salary and team and department leaders. The job performance had a significant impact of the emotional labor evaluation. Conclusions: The job performance of dental hygienists had a significant influence on the emotional labor evaluation. Psychologic stress by work caused the dental hygienists to have depression and lower quality of life.

Keywords

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