Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
권호 표지
DOI QR코드

DOI QR Code

An Effect of Air Traffic Controllers' Emotional Regulation to Their Job Involvement and Organizational Loyalty

항공교통관제사의 감정통제가 직무몰입과 조직충성도에 미치는 영향

  • Received : 2016.10.19
  • Accepted : 2016.12.23
  • Published : 2016.12.30
Download PDF
⟨ Previous Next ⟩

Abstract

Air Traffic Controllers (ATC) are also essential to the efficiency of airports and the airline industry. With the increasing volume of traffic, managing flights is a complex and sometimes very stressful job. ATC is using radar and other technology to track planes 'en route' between airports and keep in touch with pilots. Alternatively, ATCs are liaising with the planes on approach. However, ATC's working condition is getting more stressful, as the volume of air traffic increases. Thus this paper tried to research cognitive emotional regulation, job satisfaction, and job involvement and organizational committment of ATCs under the stressful work condition, taking care of safety of a couple of hundreds passengers per plane. Using CERQ survey sheet (Cognitive Emotional Regulation Questionnaire), it was found out that positive thinking and acceptance of self-blame have a significant impact on job satisfaction, work absorption and organizational Loyalty.

Keywords

References

  1. Korea Research Institute for Vocational Education and Training, (2016), Career Network
  2. http://www.work.go.kr, Korea Employment Information Service, (2016), Ministry of Employment and Labor
  3. Lazarus, R. S. & Folkman, S. (1984). Stress Appraisal and Coping. New York: Springer.
  4. Monat, A., & Lazarus, R. S. (1991), "Stress and coping: An anthology", New York: Columbia University Press.
  5. Thoits, P. A. (1995), "Stress, coping, and social support processes: Where are we? What next? [Extra Issue)", Journal of Health and Social Behavior, 35, 53-79. https://doi.org/10.2307/2626957
  6. Cicchetti, D., Ackerman, B. P., Izard, C. E. (1995), "Emotions and emotion regulation in developmental psychopathology", Development and Psychopathology, 7, PP. 1-10. https://doi.org/10.1017/S0954579400006301
  7. Folkman, S., & Moskowitz, T. (2004). "Coping: Pitfalls and Promise", Annual Review of Psychology , 55, 745-774. https://doi.org/10.1146/annurev.psych.55.090902.141456
  8. Perte, A., Miclea, M., (2011), "The Standardization of The Cognitive Emotional Regulation Questionnaire (CERQ) on Romanian Population" Cognition, Brain, Behavior, An Inter-disciplinary Journal, 15, pp.111-130
  9. Garnefski, N., Kraaij, V., & Spinhoven, Ph. (2001), "Negative life events, cognitive emotion regulation and emotional problems", Personality and Individual Differences, 30, pp. 1311-1327. https://doi.org/10.1016/S0191-8869(00)00113-6
  10. Garnefski, N., Kraaij, V., Spinhoven, Ph. (2002b), "Manual for the use of the Cognitive Emotion Regulation Questionnaire". Leiderdorp, the Netherlands: DATEC.
  11. Garnefski, N., Teerds, J., Kraaij, V., Legerstee, J., Van den Kommer, T. (2003), "Cognitive emotion regulation strategies and depressive symptoms: Differences between males and females", Personality and Individual Differences, 25, pp. 603-611.
  12. Garnefski, N., van den Kommer, T., Kraaij, V., Teerds, J., Legerstee, J., & Onstein, E. (2002a), "The relationship between cognitive emotion regulation strategies and emotional problems", European Journal of Personality, 16, pp. 403-420 https://doi.org/10.1002/per.458
  13. Folkman, S., Lazarus, R. S., Gruen, R., DeLongis, A. (1986), "Appraisal, coping, health status, and psychological symptoms", Journal of Personality and Social Psychology, 50, pp. 571 -579. https://doi.org/10.1037/0022-3514.50.3.571
  14. Lodahl T. M, Kejner M. (1965), "The definition and measurement of job involvement", Journal of Applied Psychology, 49: pp. 24-33. https://doi.org/10.1037/h0021692
  15. Brown, S. P., Leigh, T. W., (1996), "A new look at psychological climate and its relationship to job involvement, effort, and performance", Journal of Applied Psychology 81 (4), pp. 358-368. https://doi.org/10.1037/0021-9010.81.4.358
  16. Mowday, R. T., Steers, R. M., Porter, L. W., (1979), "The measurement of organizational commitment," Journal of Vocational Behavior, 14 : 224-247 https://doi.org/10.1016/0001-8791(79)90072-1
  17. Kanungo, R. (1982), "Work alienation: An integrative approach" New York: Praeger.
  18. Colquitt, J. A., LePine, A., Noe, R. A. (2000), "Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research", Journal of Applied Psychology, 85, pp.678-707. https://doi.org/10.1037/0021-9010.85.5.678
  19. Brown, S. P., Peterson, R. A., (1994), "The Effect of Effort on Sales Performance and Job Satisfaction", Journal of Marketing 58 (2), pp. 70-80. https://doi.org/10.2307/1252270
  20. Podsakoff, P. M., Ahearne, M., MacKenzie, S. B. (1997), "Organizational citizenship behavior and the quantity and quality of work group performance" Journal of Applied Psychology, 82, pp. 262-270. https://doi.org/10.1037/0021-9010.82.2.262
  21. Van Dyne, L., Graham, J. W., Dienesch, R. M. (1994), "Organizational citizenship behavior: Construct redefinition, measurement and validation" Academy of Management Journal, 37, pp.765-802. https://doi.org/10.2307/256600
  22. Silvestro, R. (2002), "Dispelling the modern myth. Employee satisfaction and loyalty drive service profitability", International Journal of Operations and Production Management, 22(1), pp.30-49. https://doi.org/10.1108/01443570210412060
  23. Garnefski, N., Kraaij, V., (2006), "Cognitive emotion regulation questionnaire - development of a short 18-item version (CERQ-short)", Personality and Individual Difference 41, pp. 1045-1053 https://doi.org/10.1016/j.paid.2006.04.010