The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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Satisfaction Determinants of Rehabilitation Care Group Inpatients in Rehabilitation Long-term Care Hospitals

재활요양병원의 재활군 환자의 만족도 요인에 관한 연구

  • Kim, Jae-Seop (Department of Health Care Management Graduate School of Catholic University of Pusan) ;
  • Chang, Yun-Jeong (Department of Health Care Management Graduate School of Catholic University of Pusan)
  • 김재섭 (부산가톨릭대학교 대학원 병원경영학과) ;
  • 장윤정 (부산가톨릭대학교 대학원 병원경영학과)
  • Received : 2016.10.24
  • Accepted : 2016.12.02
  • Published : 2016.12.30
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Abstract

Objectives : The aim of this study was to investigate the satisfaction determinants of rehabilitation care group inpatients in rehabilitation long-term care hospitals. Methods : A survey was conducted with 262 patients from 6 rehabilitation long-term care hospitals located in Busan Kyungnam. Data were collected from June 2016 to July 2016 with a structured questionnaire and analyzed with SPSS 23.0. Results : The significant factors affecting the overall satisfaction score were disease group and 5 quality indices of medical services(Medical service quality, Rehabilitation services quality, Hospital reputation, External physical environment, and Internal physical environment). Additionally, the significant factors affecting intention to revisit were age, disease group, length of hospital stay and the 5 quality indices of medical services. Conclusions : The results of this study indicate that rehabilitation long-term care hospitals should try to improve the overall satisfaction of inpatients, especially focusing on the internal physical environment and the quality of the rehabilitation services and medical services, which will lead to a high level of intention for patients to revisit.

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