Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Satisfaction Evaluation for Orthoses by using QUEST

QUEST를 이용한 보조기(orthoses) 사용 만족도 평가

  • Kong, Jin-Yong (Department of Rehabilitation Technology, Korea Nazarene University)
  • 공진용 (나사렛대학교 재활공학과)
  • Received : 2016.01.04
  • Accepted : 2016.03.03
  • Published : 2016.03.31
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Abstract

This study presents a unique way to improve consumer-oriented service for assistive orthosis products. Satisfaction and important factors were analyzed based on responses from disabled people who have used the orthoses. We surveyed 185 disabled people with QUEST (Quebec User Evaluation of Satisfaction with assistive Technology), and we conducted in-depth interviews with 25 individuals. The average satisfaction score was 3.68 (orthoses satisfaction: 3.78; service satisfaction: 3.52). For each item, the highest score was effectiveness, and the lowest one was cost. As important factors for each item, the participants selected cost, comfort, repair, and service. The fee system for orthoses needs rational revision, and a delivery system should be constructed for follow-up services such as repair.

본 연구는 장애인의 보조기 사용에 대한 만족도와 중요도 분석을 통해 소비자 중심의 보조기 서비스 개선방안을 제시하고자 실시하였다. 보조기를 사용하는 장애인 185명을 대상으로 QUEST(Quebec User Evaluation of Satisfaction with assistive Technology)를 이용한 설문조사를 실시하였고, 보다 심도깊은 논의를 위하여 추가로 25명을 대상으로 심층면접을 실시하였다. 보조기 기구 만족도는 3.78점, 보조기 서비스 만족도는 3.52점으로 전체 만족도는 3.68점이 나왔으며, 개별 항목에서 만족도는 효과성이 가장 높았고, 가격이 가장 낮게 나타났다. 만족도 개별항목의 중요도에서는 가격, 안락함, 수리서비스, 그리고 사후관리 등을 중요한 항목으로 선택하였다. 건강보험 등 공적급여제도의 보조기 수가체계는 현실을 반영한 합리적 개선이 필요하며, 수리를 포함한 사후관리 등의 전달체계 구축이 필요하다고 할 수 있다.

Keywords

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