Asia-Pacific Journal of Business Venturing and Entrepreneurship (벤처창업연구)

The Korean Society of Business Venturing (한국벤처창업학회)
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Startup Teamwork and Performance Research: the Impact of Task Conflict and Relationship Conflict

스타트업 팀워크와 성과: 과업 갈등과 관계 갈등의 영향을 중심으로

  • Park, Jun-Gi (Institute of East and West Studies at Yonsei University) ;
  • Lee, Hyejung (Institute of East and West Studies at Yonsei University)
  • 박준기 (연세대학교 동서문제연구원) ;
  • 이혜정 (연세대학교 동서문제연구원)
  • Received : 2016.03.18
  • Accepted : 2016.04.19
  • Published : 2016.04.30
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Abstract

Startup has lot of limitation such as time and budget shortage, and few human resources, and may be under the very stressful condition. Naturally in these context, there is always conflict among the startup team members, but the impact of conflict on teamwork or team performance has not been empirically tested. This study examines the relationship among the conflict, teamwork and team performance in startup context. Different two types of conflict and four factors of teamwork for team performance are identified from a literature review and tested; task conflict and relationship conflict as antecedents, teamwork was composed of communication, collaboration, coordination and cohesion, leading to team performance. 142 data points were collected from startup representatives to test these hypotheses. PLS data analysis indicated that the task conflict positively effects on all teamwork factors, but relationship conflict has statistically significant effect on only two teamwork factors, collaboration and coordination in negative relationship. Teamwork factors effects on team performance except communication. Based on the results, we proposed practically several team management skills for startup managers, leaders and even members, and explained theoretical contributions.

스타트업은 공동의 목표를 가지고 소수의 전문가들이 모여서 한정된 자원을 이용하여 창의석인 성과를 달성하는 소규모 조직이다. 실제 스타트업 환경에서 빈번하게 발생하는 갈등을 과업 갈등과 관계 갈등으로 구분하고, 팀워크에 미치는 영향을 긍정과 부정으로 나누어 연구 모형을 설계하였다. 팀워크의 요소로는 의사소통, 협업, 업무조정과 응집력을 설정하였으며 최종적으로 스타트업 팀의 성과에 미치는 개별 구성요소의 영향력을 검증하였다. 스타트업 팀 142개를 대상으로 설문조사를 통해 데이터를 수집하고 PLS를 이용하여 통계적으로 분석하였다. 구조모형 검증 결과, 과업 갈등은 팀워크에 긍정적인 영향을, 관계 갈등은 팀워크의 일부 요소에 부정적인 영향을 미치는 것으로 나타났으며, 팀워크 중 의사소통을 제외한 협업, 업무조정, 응집력은 팀의 성과를 높이는 효과를 가지고 있는 것으로 분석되었다. 이 결과를 바탕으로 스타트업 조직의 리더 또는 관리자와 구성원을 위한 조직 운영 방안을 제시하고, 이론적 기여점을 서술하였다.

Keywords

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