Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Maintenance Process Model using BPMN Method in Public Rental Housing

BPMN 방식을 이용한 공공임대주택 유지관리 업무 프로세스 모델

  • Park, Kyung-Mo (Innovation Durable Building and Infrastructure Research Center, Hanyang University)
  • 박경모 (한양대학교 건설구조물 내구성 혁신 연구센터)
  • Received : 2016.02.15
  • Accepted : 2016.04.07
  • Published : 2016.04.30
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Abstract

It is critical to effectively change the measures of prevention from the breakdown maintenance proceeding an apartment housing maintenance task scope. It is necessary that systematization be performed for a series of tasks, such as facility inspection, diagnosis and replacement. In addition, it is preceded by establishing a standardization for maintenance work scope. Therefore, this study examined the problems related to public rental housing maintenance work scope to manage it more systematically. In addition, the study suggests a work process section for facility repairs, long term replacement and general maintenance using one on one interviews with experts to classify the occupants, management office and head office. This study's standard work system is expected to provide fairness and transparency in addition to improving the productivity in public rental housing maintenance via an efficiency promotion plan. In addition, it is used as the basic reference for developing a system of public rental housing maintenance costs and diagnosis actions. Finally, it is necessary to create improvements that provide a more objective work system standardization throughout the analysis of the productivity data according to the work flow and the review of the occupants, management office and head office in the future applications of the pilot site.

공동주택 유지관리 업무를 효율적으로 진행하기 위해서는 사후보전인 유지관리업무에서 벗어나 예방 차원의 관리체계로의 전환이 요구된다. 이를 위해서는 시설물의 점검 진단 교체 등의 일련의 작업을 시스템화 하는 것이 필요하며, 이보다 앞서 유지관리 업무의 표준화가 선행되어야 할 것이다. 따라서 본 연구에서는 현행 공공임대주택 유지관리 업무의 문제점을 분석하고 체계적인 관리를 위해서 전문가와의 1:1면담을 통해 입주자, 관리사무소, 본사의 업무체계로 구분하고 BPMN(Business Process Modeling Notation) 방식을 이용하여 일반관리 시설물관리 수선 및 보수 장기수선 업무 프로세스로 구분하여 제시하였다. 본 연구에서 제시한 표준업무체계는 공동주택 관리 시 업무의 효율성 제고를 통해 생산성 향상을 도모하고 지속적인 데이터 관리를 기반으로 공정성 및 투명성을 제공할 수 있을 것으로 기대한다. 또한 공동주택 유지관리 비용 및 진단조치 관리를 위한 시스템 개발 시 기초 자료로 활용될 수 있을 것이라 판단된다. 향후 더욱 더 객관적이고 표준화된 업무체계를 제시하기 위해서는 현장적용 후 입주자, 관리사무소, 본사 의견 및 업무 흐름에 따라 생산성 데이터 분석을 통해 추가적인 개선작업이 진행되어야 할 것이다.

Keywords

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