The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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The Effect of Intellectual Capital on the Clinical and Financial Performance of Hospitals

병원의 지적자본이 진료 및 재무 성과에 미치는 영향

  • Kim, Jang-Mook (Department of Health Administration, Dankook University) ;
  • Kim, Sung-Ho (Department of Health Administration, Yonsei University) ;
  • Seo, Young-Joon (Department of Health Administration, Yonsei University)
  • 김장묵 (단국대학교 보건행정학과) ;
  • 김성호 (연세대학교 보건행정학과) ;
  • 서영준 (연세대학교 보건행정학과)
  • Received : 2016.02.01
  • Accepted : 2016.03.21
  • Published : 2016.03.31
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Abstract

Objectives : This study applied the research model of Bontis (1998), which has been used to investigate everything from business corporations to hospitals in Korea, examined its generalizability and attempted to verify which factors of the intellectual capital affects organizational performance, represented by indicators for the clinical and financial performance of hospitals. Methods : Primary data for the study were collected from 91 general hospitals through self-administered questionnaires, and secondary data on clinical and financial performance of hospitals were collected form existing statistics. Collected data were analyzed with SPSS 11.5 (ver.) and AMOS 18.0 (ver.). Results : It was found that only human capital and customer capital had indirect effects on hospital performance. It was also revealed that structural capital had a direct effect on clinical performance, and an indirect effect on financial performance. Conclusions : This result means that there is a need to individually consider both the clinical performance and financial performance when measuring the organizational performance of a hospital, and it also shows that positive improvement in the clinical performance can contribute to the improvement of the financial performance through this process.

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