Management & Information Systems Review (경영과정보연구)

Daehan Academy of Management Information Systems (대한경영정보학회)
권호 표지

Influence of Motivation·Opportunity·Ability Factors on Knowledge Sharing and the Moderating Effect of System Use Voluntariness - Focused on the Defense Knowledge Sharing System -

동기·기회·능력요인이 지식제공 행위에 미치는 영향과 시스템 사용 자발성의 조절효과 - 국방 지식공유시스템을 중심으로 -

  • Kim, Byoung-Su (Graduate School of Defense Management, Korea National Defense University) ;
  • Baek, Seung-Nyoung (School of Defense Management, Korea National Defense University)
  • 김병수 (국방대학교 국방관리대학원) ;
  • 백승령 (국방대학교 국방관리대학원 경영학)
  • Received : 2015.10.15
  • Accepted : 2016.02.17
  • Published : 2016.03.31
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Abstract

The purpose of this study is to investigate the determinants of employees' knowledge contribution to 'Easysam', the Defense Knowledge Sharing System(DKSS), and provide managers and system designers with implications for enhancing the usage of the DKSS. Although the system seems to be helpful for employees to conduct their tasks by sharing and applying knowledge from the system, use of the system is confined to restricted employees and little empirical, systematic research has been done for this area. Therefore, using the motivation opportunity ability theory of behavior, this study hypothesizes that motivation factors(enjoy helping, reward confirmation), opportunity factor(system accessibility), and ability factor(self-rated expertise, tenure in the field) increase the level of employees' knowledge contribution to the DKSS. This research also includes hypotheses which address the effect of system use voluntariness, a moderator, on the relationship between predictors described above and knowledge provision. Survey results show that the effect of enjoy helping, reward confirmation, self-rated expertise and system accessibility is significant on employees knowledge provision. However, tenure in the field has no influence on its contribution of knowledge to the system. Theoretical and practical implications are provided.

본 연구의 목적은 국방 지식공유시스템인 '이지샘' 사용자들의 지식제공행위에 영향을 주는 요인들을 조사함으로써 국방지식공유시스템 사용의 활성화를 위한 시사점을 제공하는데 있다. 국방부에서는 '이지샘'이라는 지식공유시스템을 구축하여 구성원들의 지식공유와 지식의 활용을 돕고 있다. 하지만, '이지샘'사용의 활성화 정도는 제한적이며 사용 활성화를 위한 실증적인 연구 또한 부족한 실정이다. 따라서 본 연구는 '이지샘'에 지식을 제공하는 조직구성원의 행위에 영향을 주는 요인을 연구하였다. 행위의 동기 기회 능력이론에 근거하여 국방 지식공유시스템에 지식을 제공하는 행위에 영향을 주는 동기요인으로 '돕는 즐거움'과 '보상기대일치'를, 기회요인으로 '시스템 접근성'을, 능력요인으로 '자기전문가 인식'과 '관련분야 경력'을 적용하여 연구모형과 가설을 제시하였다. 또한, 이들 변수관계에서 '시스템 사용 자발성'의 조절효과를 검증하기 위한 가설도 포함하였다. 설문분석 결과, '돕는 즐거움'과 '보상기대 일치'(동기요인), '시스템 접근성'(기회요인), '자기전문가 인식'(능력요인)은 '이지샘' 시스템상의 지식제공행위에 긍정적인 영향을 주는 것으로 밝혀졌다. 하지만 '해당분야 근무기간'은 유의한 영향이 없는 것으로 나타났다. 자발성의 조절효과는 '돕는 즐거움', '관련분야 경력', '시스템 접근성'과 지식제공 행위와의 관계에서 유의하게 나타났다. 본 연구는 이론적 측면에서 국방 지식공유시스템 상에서 사용자의 지식제공행위에 영향을 주는 결정요인들을 동기 기회 능력요인 측면에서 제시하였다는 것이며, 실무적으로는 국방 지식공유시스템의 사용을 활성화하기 위해 관리자와 국방시스템 설계자가 관심을 가져야 할 요인들을 실증하였다는데 의의가 있다.

Keywords

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