References
- 김유경(2010), "서비스 고객참여의 영향요인과 결과변수에 관한 연구-고객참여수준에 따른 서비스 산업의 조절효과를 중심으로-," 마케팅관리연구, 5(2), 83-114.
- 김주호.훠리사(2011), "멀리플렉스 영화관 시설에 대한 소비자의 감정반응과 재방문의도에 대한 실증 연구," 마케팅관리연구, 16(1), 1-26.
- 보험심사평가원(2012), 2011건강보험통계연보, 보험심사평가원.
- 서문식.김유경(2000), "서비스제공자의 커뮤니케이션스타일이 관계지향성에 미치는 영향에 관한 연구," 마케팅관리연구, 5(2), 123-146.
- 서판수(2002), "의사의 커뮤니케이션스타일이 환자만족에 미치는 영향에 관한 연구," 병원 경영학회지, 7(4), 57-101.
- 윤만희.김정섭.김지한(2005), "서비스고객의 개인가치와 서비스접점의 특성이 고객참여 행위에 미치는 영향," 마케팅관리연구, 10(1), 139-163.
- 윤성욱.김수배(2003), "의료서비스에서 물리적 환경, 공정성, 지각된 대기시간이 재이용의도에 미치는 영향," 마케팅과학연구, 12, 135-154.
- 이유재.김우철(1998), "물리적 환경이 서비스 품질 평가에 미치는 영향에 관한 연구: 이업종간 비교," 마케팅연구, 13(1), 61-86.
- 이종학.김찬중(2013), "의사의 환자중심 커뮤니케이션이 환자만족과 치료성과에 미치는 영향: 환자참여의 매개효과를 중심으로," 한국콘텐츠학회논문지, 13(11), 249- 260. https://doi.org/10.5392/JKCA.2013.13.11.249
- 이종학.김찬중(2013), "의사의 환자중심 커뮤니케이션이 환자참여에 미치는 영향: 신뢰의 조절효과를 중심으로," 한국콘텐츠학회논문지, 13(3), 278-286. https://doi.org/10.5392/JKCA.2013.13.03.278
- 이학식(2012), 사회과학 연구를 위한 회귀분석, 집현재.
- 조덕영(2013), "대학병원 건강검진센터 이용자의 검진금액 차이에 관한 연구," 경영과 정보연구, 32(2), 1-12.
- 하민애.장영철.김진욱(2015), "병원의 윤리 풍토가 간호사의 인게이지먼트와 이직의도에 미치는 영향," 경영과 정보연구, 34(3). 1-16.
- 한선심.조덕영.최수형(2015), "교육훈련비와 병원의 경영성과 간의 관계에 관한 연구 -의료법인 병원을 중심으로-," 경영과 정보연구, 34(3). 1-12.
- Aasen E. M.(2015), "A comparison of discursive practices of perception of patient participation in haemodialysis units," Nursing Ethics, 22(3), pp.341-351. https://doi.org/10.1177/0969733014533240
- Aasen, E. M., Kvangarsnes, M. and K. Heggen(2012), "Perception of patient participation amonst elderly patients with end stage renal disease in dialysis unit," Scand J. Caring Sci, 26(1), 61- 69. https://doi.org/10.1111/j.1471-6712.2011.00904.x
- Bagozzi, R. P., Mahesh G. and Prashanth U. N.(1999), "The Role of Emotions in Marketing," Journal of the Academy of Marketing Science, 27(2), 184- 206. https://doi.org/10.1177/0092070399272005
- Barry, B. and A. Henderson(1996), "Nature of decision-making in the terminally ill patient," Cancer Nursing, 19, .384- 91. https://doi.org/10.1097/00002820-199610000-00008
- Bendapudi, N. and Robert P. L.(2003), "Psychological Implications of Customer Participation in Coproduction," Journal of Marketing, 67(January), 14-28. https://doi.org/10.1509/jmkg.67.1.14.18592
- Bensing, J.(2000), "Bridging the gap: The separate worlds of evidence-based medicine and patient-centered medicine," Patient Education and Counseling, 39, 17- 25. https://doi.org/10.1016/S0738-3991(99)00087-7
- Bitner, M. J., William, T., Faranda, A. R, and A. Valarie(1997), "Customer Contribution and Roles in Service Delivery," International of Service Industry Management, 8(3), 193-205. https://doi.org/10.1108/09564239710185398
- Chaichik, S., Kreitler S., Shaked S., Schwartz I. and R. Rosin(1992), "Doctorpatient communication in a cancer ward," Journal of Cancer Education, .7, 41.
- Cohen, J. B. and C. S. Areni(1991), "Affect and Consumer Behavior," in Robertson T. and H. Kassarjian, eds., Handbook of Consumer Behavior, Englewood Cliffs, NJ: Prentice-Hall Inc., 188-240.
- Emanuel E. J. and L. L. Emanuel(1992), "Four models of the physician-patient relationship," Journal of American Medicine Association, 267(16), 2221-2226. https://doi.org/10.1001/jama.1992.03480160079038
- Ennew, C. T. and M. R. Binks(1999), "Impact of participative service relationships on quality, satisfaction and retention: an exploratory study," Journal of Business Research, 46(2), 121-132. https://doi.org/10.1016/S0148-2963(98)00016-2
- Gnyawali, Devi R. and Donald, E. Hatfield (2007), "Foreign Subsidaries' Learning Form Local Environments: Am Empirical Test," Management International Review, 47(2), 79-102. https://doi.org/10.1007/s11575-007-0005-5
- Greenberg, L. S. and S. C. Paivio(1997), Working with Emotions in Psychotherapy, New York, Guildford Press.
- Greene, M. G., Adelman R. D., Charon R. and E. Friedmann(1989), "Concordance between physicians and their older and younger patients in the primary care medical encounter," Gerontologist, 29(6), 808-813. https://doi.org/10.1093/geront/29.6.808
- Hair, J. F. Jr., W. C. Black, B. J. Babin, R. E. Anderson and Tatham R. L.,(2006) Multivariate Data Analysis, 6th(ed.), Pearson.
- Izard, Carroll E.(1997), Human Emotions, New York: Plenum Press.
- John, Maule, A. G. Robert J. Hockey and L. Bdzola(2000), "Effects of time-pressure on decision-making under uncertainty: changes in affective state and information processing strategy," Acta Psychologica, 104(3), 283-301. https://doi.org/10.1016/S0001-6918(00)00033-0
- Labrecque, M. S., Blanchard C. G., Ruckdeschel J. C. and E. B. Blanchard (1991), "The impact of family presence on the physician-cancer patient interaction," Social Science and Medicine, .33(11), 1253-1261. https://doi.org/10.1016/0277-9536(91)90073-L
- Lin, I. Y.(2004), "Evaluating a servicescape: the effect of cognition and emotion," Journal Hospitality Management, 23, 163-178. https://doi.org/10.1016/j.ijhm.2003.01.001
- Lovelock C. H.(1983), "Classifying Services to Gain Strategic Marketing Insights," Journal of Marketing, .47, 9-20.
- Maserjian, K.(1992), "Health care design: the growing health care field presents designers with new opportunities and new demands," Interior Design, 63, 126- 127.
- Maule A. J. and Svenson O.(1993), Time Pressure and Stress in Human Judgement and Decision Making, Plenum Press, New York.
- Meharabian, A. and A. James Russell( 1974), An Approach to Environment Psychology, Cambridge, MA: MIT Press.
- Plutchik, R.(1980), Emotion: A Psychoevolutionary Synthesis, New York: Harper and Row.
- Podsakoff, P. M., Scott B. Mackenzie, Jeong-Yeon Lee and Nathan P. Podsakoff (2003), "Common Method Biases in Behavioral Research: A Critical Reviewof the Literature and Recommended Remedies," Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879
- Pressman, S. D. and S. Cohen(2005), "Does positive affect influence health?," Psychology Bulletin, 131, 925-971 https://doi.org/10.1037/0033-2909.131.6.925
- Rodie, A. R. and S. Kleine(2000), "Customer Participation in Service Production and Delivery," in Handbook of Services Marketing and Management, CA : Sage Publications, 111-125.
- Schilling, L. M., Scatena L., Steiner J. F., Albertson G. A., Lin C. T., Cyran L., Ware, L. and R. J. Anderson(2002), "The third persons in the room: frequency, role, and inflence of companions during primary care medical encounters," Journal of Family Practice, 51(8), 685-690.
- Shelton, P. J.(1992), "Communication: A mirror of practice quality," Podiatry Today, 4(1), 19-20.
- Watson, D., Clark L. A. and A. Tellegen (1988), "Development and Validation of Brief Measures of Positive and Negative Affect: The PANAS Scales," Journal of Personality and Social Psychology, 54, 063-1070.
- Zandbelt, L. C. E. M. Smets, F. J. Oort, M. H. Godfried and de Haes H. C.(2006), "Determinants of physicians' patientcentered behavior in the medical specialist encounter," Social Science and Medicine, 63(4), 899-910. https://doi.org/10.1016/j.socscimed.2006.01.024
- Zandbelt, L. C., M. A. Ellen, F. J. Smets, Oort, M. H. Godfried and Hanneke C. J. M. de Haes(2007), "Patient participation in the medical specialist encounter: Does physicians' patient -centered communication matter?," Patient Education and Counseling, 65, 396-406. https://doi.org/10.1016/j.pec.2006.09.011
- Zeelenberg, M. and Pieters R.(2004), "Beyond valence in customer dissatifaction : A review and new findings on behavioral responses to regret and dissapointment in failed services," Journal of Customer Research, 57(4), 445-455.