아동학회지 (Korean Journal of Child Studies)

  • 제37권3호
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  • Pages.95-110
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  • 2016
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  • 1226-1688(pISSN)
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  • 2234-408X(eISSN)
한국아동학회 (Korean Association of Child Studies)
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다문화가족지원센터 이용자 만족도 척도 개발

The Development of a Client Satisfaction Questionnaire on Multicultural Family Support Services

  • 김경은 (남서울대학교 아동복지학과) ;
  • 임정하 (고려대학교 가정교육과) ;
  • 강복정 (한국건강가정진흥원) ;
  • 조은영 (고려대학교 생활과학과)
  • Kim, Kyoung Eun (Department of Child Welfare, Namseoul University) ;
  • Lim, Jung Ha (Department of Home Economics Education, Korea University) ;
  • Kang, Bogchong (Department of Multicultural Family Bureau, Korean Institute for Healthy Family) ;
  • Jo, Eun Young (Department of Home Ecology, Korea University)
  • 투고 : 2016.02.29
  • 심사 : 2016.06.11
  • 발행 : 2016.06.30
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초록

Objective: The purpose of this study was to develop and examine the psychometric properties of the Client Satisfaction Questionnaire on multicultural family support services. Methods: The Client Satisfaction Questionnaire was designed to address key elements of the client's satisfaction with the services (i.e., family education, gender equality education, human right education, and social integration education) provided for multicultural families. The nationwide data were collected from 5,335 clients who participated in family education, 4,582 clients who participated in gender equality education, 4,777 clients who participated in human right education, and 5,547 clients who participated in social integration education at the multicultural family support center. Results: In general, the psychometric properties of the Client Satisfaction Questionnaire were satisfactory. Specifically, social validity was supported by 13 professors and local multicultural service center professionals and construct validity was tested and confirmed using a series of exploratory and confirmatory factor analyses. The split-half reliability and internal consistency of the questionnaire were also highly acceptable. Conclusion: The sound psychometric properties of the Client Satisfaction Questionnaire indicates that the it can be a useful tool for evaluating client satisfaction with the services provided by multicultural family support centers.

키워드

참고문헌

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