The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
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Knowledge Contributors' Intrinsic and Extrinsic Motivation on Social Connectedness and Satisfaction

지식공유의 내재적 외재적 동기가 사회적 유대감과 만족감에 미치는 영향

  • Park, Sora (Dept. of Business Administration, Jeju National University) ;
  • Kang, Jaejung (Dept. of Business Administration, Jeju National University)
  • Received : 2016.05.21
  • Accepted : 2016.09.20
  • Published : 2016.09.30
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Abstract

Purpose Quality and quantity of knowledge in virtual communities is at the discretion of knowledge contributors, and understanding what motivates knowledge contributors' behavior can be invaluable. The purpose of this paper is to find the social aspect of knowledge contribution in virtual communities within the frame of self-determination theory. Also, we seek differential effects of motivation value for novice vs. expert knowledge contributors. Design/methodology/approach Reputation and altruistic motives are studied as antecedents of intrinsic and extrinsic values in contributing knowledge in virtual communities. Gained social connectedness and satisfaction in their knowledge were behaviors studied as dependents of the motivational value. Also, the proposed model was tested for group differences between expert and novice knowledge contributors seeking motivational changes. Self-determination theory is the base theory which explains how externally motivated behaviors can evolve from extrinsically motivated to intrinsic-like behavior with social experiences as knowledge contributors. Findings Analysis of 262 data points gathered from knowledge contributors in Korean virtual communities in 2005 reveals social connectedness as an important dependent variable both for novice and expert knowledge contributors. Group difference analysis shows altruism has negative influence on extrinsic value only for experts. Intrinsic value has a positive influence on satisfaction for both groups alike but the expert group shows a statistically stronger influence than the other.

목적 온라인 커뮤니티에서 지식교류의 질과 양은 지식공유자의 재량에 달려있다. 지식공유자의 공유동기에 대한 이해는 지식교류의 질과 양을 향상시키는데 중요한 첫걸음이 될 수 있다. 이 논문은 온라인 커뮤니티 상에서 지식공유 시에 느낄 수 있는 사회적인 효과에 대한 이해를 돕고자한다. 설계/방법론/접근 지식공유 모델에서, 숙련레벨에 따른 내재적 외재적 동기가치와 변수의 변화를 연구하여 그룹 간 비교한다. 연구모델에서는 명성과 이타주이가 내재적 외재적 동기가치의 선행변수로, 사회적 유대감과 만족이 종속변수로 쓰였다. 자기 결정 이론을 바탕으로 숙련레벨이 선행변수와 종속변수에 다르게 미치는 영향을 연구하고 설명한다. 시사점 2005년 한국 인터넷 커뮤니티에서 정보공유 경험이 있는 사람들을 대상으로 한 설문 중 262개의 샘플을 분석한 결과 사회적 유대감이 중요한 종속변수로 밝혀졌고, 숙련레벨에 따른 그룹 비교 분석은 이타주의가 숙련레벨이 높은 정보 공유자에게만 외재적 동기가치에 반 (-)의 영향을 끼치는 것으로 나타났다. 또한 내재적 동기가치는 숙련레벨이 낮은 그룹과 높은 그룹에서 만족에 정(+)의 영향을 끼치나 두 그룹은 통계적으로 유의한 차이를 가지면서 숙련레벨이 높은 그룹이 더 강한 영향을 미친다는 결과를 나타냈다.

Keywords

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