Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
권호 표지
DOI QR코드

DOI QR Code

The Effects SME Company's Leader-Member Exchange on Sales Employee's Organizational Justice, Job Satisfaction and Job Performance - Focused on Moderate Effect of Employee's Career -

중소기업 영업사원의 상사-구성원 교환관계가 조직공정성인식, 직무만족, 직무성과에 미치는 영향 - 구성원의 경력을 조절변수로 -

  • Received : 2016.07.15
  • Accepted : 2016.09.19
  • Published : 2016.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

The organization which is does sale activity in 21c, face a radical environment changes and high competition. To overcome from these situation, employee who is does sale in field are important to set sustainablity to the organization. A sales person is one of member in organizations, so they have a relation with other employee in process of job. To increase there performance and satisfaction, LMX is focused by many researchers. LMX can increase job satisfaction which can increase job performance thought organizational justice. And career of employee can has moderate effect between LMX and organizational justice. To figure out casual relationship among factors, researcher conduct a empirical analysis use 210 samples from SME saleman. Result of empirical study show us every hypothesis which researcher set up has supported. Based on this result, reseacher provide manageric implications and conclusions.

Keywords

References

  1. Bass, B. M., and Stogdill, R. M.(1990), "Bass & Stogdill's handbook of leadership: Theory, research, and managerial applications." Simon and Schuster.
  2. Bauer, T. N., & Green, S. G. (1996). Development of leader-member exchange: A longitudinal test. Academy of management journal, 39(6):1538-1567. https://doi.org/10.2307/257068
  3. Bies, R. J., & Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on negotiation in organizations, 1(1):43-55.
  4. Bhal, K.T. and Ansari, M. A.(1996). "Measuring quality of interaction between leaders and members." Journal of Applied Social Psychology, 26(11):945-0972. https://doi.org/10.1111/j.1559-1816.1996.tb01119.x
  5. Bhal, K. T., & Ansari, M. A. (2007). Leader-member exchange-subordinate outcomes relationship: role of voice and justice. Leadership & Organization Development Journal, 28(1), 20-35. https://doi.org/10.1108/01437730710718227
  6. Caplan, R. D., & Jones, K. W. (1975). Effects of work load, role ambiguity, and type A personality on anxiety, depression, and heart rate. Journal of applied psychology, 60(6), 713. https://doi.org/10.1037/0021-9010.60.6.713
  7. Graen, G.B. & Uhl-Bien, M.(1995), "Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective." The leadership quarterly, 6(2):219-247. https://doi.org/10.1016/1048-9843(95)90036-5
  8. Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of management, 16(2):399-432. https://doi.org/10.1177/014920639001600208
  9. Greenhaus, J. H., Callanan, G. A., & Godshalk, V. M. (2009). Career management. Sage Publications.
  10. Gilly, M. C., Cron, W. L., & Barry, T. E. (1983). The expectation-performance comparison process: An investigation of expectation types. International Fare in Consumer Satisfaction and Complaining Behavior. Ralph L. Day and H. Keith Hunt, eds. Blooming Ton, IN: School of Business, Indiana University, 10-16.
  11. Hall, M. (1976). The theory of groups (Vol. 288). American Mathematical Soc..
  12. Janssen, O., & Van Yperen, N. W. (2004). Employees' goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of management journal, 47(3), 368-384. https://doi.org/10.2307/20159587
  13. Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological bulletin, 127(3), 376. https://doi.org/10.1037/0033-2909.127.3.376
  14. Jung, H.W.(2007), "An Empirical study on the effect og emotional intelligence on organizational effectiveness." Ph.d thesis, Busan University.
  15. Katz, R. (1983). Organizational stress and early socialization experiences. Massachusetts Institute of Technology.
  16. Lawrence, P. R., Barnes, L. B., & Lorsch, J. W. (Eds.). (1976). Organizational behavior and administration: cases and readings. Richard d Irwin.
  17. Liden, R. C., Wayne, S. J., & Stilwell, D. (1993). A longitudinal study on the early development of leader-member exchanges. Journal of applied psychology, 78(4), 662. https://doi.org/10.1037/0021-9010.78.4.662
  18. Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?. Journal of applied psychology, 76(6):845. https://doi.org/10.1037/0021-9010.76.6.845
  19. Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management journal, 36(3):527-556. https://doi.org/10.2307/256591
  20. Park, I. K. and Jeon, I. W. (2012). A Study on the Effects of Organization Justice in Hotel Corporations on Organization Effectiveness. Journal of Tourism, 27(3):141-161.
  21. Sanchez, R. J., & Byrne, Z. S. (2004). Leader-member exchange and organizational justice. New frontiers of leadership, 2, 193.
  22. Scandura, T. A. (1999). Rethinking leader-member exchange: An organizational justice perspective. The Leadership Quarterly, 10(1), 25-40. https://doi.org/10.1016/S1048-9843(99)80007-1
  23. Springer, G. J. (2011). A study of job motivation, satisfaction, and performance among bank employees. Journal of Global Business Issues, 5(1), 29.
  24. Wooten, K. C., & Cobb, A. T. (1999). Career development and organizational justice: Practice and research implications. Human Resource Development Quarterly, 10(2), 173-179. https://doi.org/10.1002/hrdq.3920100207
  25. Yoon, Y.G, Hong, S.M. and Park, B.(2004), "A study for Human-Error Prevention of Chemical Plant Safety Accident." Journal of Korea Safety Management, 6(2):1-9