Journal of Korean Academy of Nursing Administration (간호행정학회지)

Korean Academy of Nursing Administration (한국간호행정학회)
권호 표지
DOI QR코드

DOI QR Code

Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy

병원간호사가 경험하는 무례함이 직무 스트레스에 미치는 영향과 자기효능감의 조절효과

  • Received : 2016.10.13
  • Accepted : 2017.01.24
  • Published : 2017.01.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The aim of this study was to analyze the effects of incivility experienced by clinical nurses on their job stress, and to identify the moderating effects of self-efficacy on the relationship between job stress and incivility. Methods: A structured self-report questionnaire was used to measure job stress, incivility and self-efficacy. Data were collected from 140 nurses currently working in three general hospitals of more than 300 beds. Data were analyzed using descriptive statistics, ANOVA, Scheffétest, Pearson correlation coefficient, hierarchical multiple linear regression with the SPSS Version 19.0 program. Results: Incivility from supervisors, patients and patients' families showed a significant effect on job stress and self-efficacy had an effect on incivility from patients and patients' families and also incivility from doctors and job stress. These variables have total explanatory power of 46.6% on job stress. Conclusion: The results indicate a need to recognize the seriousness and damage of incivility in order to reduce hospital nurses' job stress and to awaken nurses to the relationship of stress and incivility and establish institutional programs to combat incivility. Moreover, there is also a need to improve self-efficacy on the ward through hospital education and coaching.

Keywords

References

  1. Lee SE. Environment and nursing(II). Occupational health care in hospital. TaehanKanho. 1992;31:22-25.
  2. Lee DS. A study of development and standardization to measure job stress in Korea. [dissertation]. Gangwon-do Province: Hallym University; 1999. p. 1-99.
  3. Lee SW Job Stress in Nursing: a study of staff nurses in a general hospital. TaehanKanho. 1984;23(2):25-29.
  4. Kim YJ. Comparative study on the stress response of nurses working on psychiatric wards to that of nurses working on general wards. Journal of Korean Academy of Nursing. 1995; 25(3):399-418.
  5. Bong YS, So HS, You HS. A study on the relationship between job stress, self-efficacy and job satisfaction in nurses. Journal of Korean Academy of Nursing Administration. 2009;15(3):425-433.
  6. Anderson LM, Pearson CM. Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review. 1999;24(3):452-471. https://doi.org/10.5465/amr.1999.2202131
  7. Hutton SA. Workplace incivility: State of the science. Journal of Nursing Administration. 2006;36(1):22-28. https://doi.org/10.1097/00005110-200601000-00006
  8. Dion MJ. The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses. Doctoral Dissertations; 2006. AAI3221535. http://digitalcommons.uconn.edu/dissertations/AAI3221535
  9. Lim S, Cortina LM, Magley VJ. Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology. 2008;93(1):95-107. https://doi.org/10.1037/0021-9010.93.1.95
  10. Judge TA, Bono JE. Relationship of core self-evaluations traits - self esteem, generalized self-efficacy, locus of control, and emotional stability - with job satisfaction and job performance: A meta-analysis. Journal of Applied Psychology. 2001;86(1):80-92. https://doi.org/10.1037/0021-9010.86.1.80
  11. Kwon HJ. The medical institution within the nurses face verbal abuse. The Korean Nurse. 2007;46(1):34-39.
  12. Bandura A. Social learning theory. Englewood Cliffs, NJ: Prentice Hall. 1977
  13. Han KS, Kim NS, Kim JH, Lee KM. Influencing factors on symptoms of stress among hospital staff nurses. Journal of Korean Nurses Academic of Nursing. 2004;34:1307-1314. https://doi.org/10.4040/jkan.2004.34.7.1307
  14. Cheon MB, Lee JG. A study on the factors of job seeking stress for graduand in Korean: The moderating effect of career attitude maturity and self-efficacy. International․ Business Research. 2013;52:191-214.
  15. Lee YO. (A) study on the moderating effect of self-efficacy in the relationship between stressors and occupational stress level of the nurses in a tertiary hospital [master's thesis]. Daegu: Keimyung University; 2006. p. 1-77.
  16. Guidroz, AM, Burnfield-Geimer JL, Clark O, Schwetschenau HM, Jex SM. The nursing incivility scale: Development and validation of an occupation- specific measure. Journal of Nursing. 2010;18(3):176-200. https://doi.org/10.1891/1061-3749.18.3.176
  17. Kim SY, Kim JK, Park GO. Path analysis for workplace incivility, empowerment, burnout, and organizational commitment of hospital nurses. Journal of Korean Academy Nursing Administration. 2013;19(5):555-564. ISSN 1225-9330 (Print) ISSN 2288-4955(Online) http://dx.doi.org/10.11111/jkana.2013.19.5.555
  18. Sherer M, Maddux JE, Mercandante B, Prentice-Dunn S, Jacobs B, Rogers RW. The self-efficacy scale: Construction and validation. Psychological Reports: 1982;51:663-671. https://doi.org/10.2466/pr0.1982.51.2.663
  19. Jung AS. (A) Study to survey the nurses for their health promoting behaviors and self-efficacy in general hospital nurse [master's thesis]. Seoul: Hanyang University; 2007. p. 1-60.
  20. Yoo MO. Influences of verbal abuse on job stress and organizational commitment of nurses [master's thesis]. Chungju: Chungju National University; 2012. p. 1-63.
  21. Baron RM, Kenny DA. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology. 1986;51(6):1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
  22. Ko YK. The level of stress of dimensional job stress of hospital nursing staff. Korean Journal of Stress Research. 2009;17(3): 227-236.
  23. Son YJ, Yoon MS. Trait anger, job stress and mental health status of female nurses and teachers in Korea. Korean Journal of Stress Research. 2005;13(1):35-40.
  24. Ko HM, Gwak SY, Chang K. A study on satisfaction, job stress, burnout, organizational citizenship and productivity of hospital nurses. Journal of the Korea Safety Management and Science. 2015;17(4):181-192. https://doi.org/10.12812/ksms.2015.17.4.181
  25. Park EK, Na YK. A study on verbal abuse experience, sexual harassment damage and self-esteem of operating room nurses. Korean Journal of Scientific Criminal Investigation. 2015;9(4): 266-274. https://doi.org/10.20297/jsci.2015.9.4.266
  26. Hutton S, Gates D. Workplace incivility and productivity losses among direct care staff. AAOHN Journal. 2008;56(4):168-175. https://doi.org/10.3928/08910162-20080401-01
  27. Duchscher JE, Cowin LS. The experience of marginalization in new nursing graduates. Nursing Outlook. 2004 Nov-Dec;52 (6):289-296. https://doi.org/10.1016/j.outlook.2004.06.007
  28. Lee EH, Chang SJ, Kim HO, Roh JH, Park EJ, Won JU. Relationship between job stress and turnover of registered nurses in a university hospital. Korean Journal of Occupational and Environmental Medicine. 2007;19(2):93-104. https://doi.org/10.35371/kjoem.2007.19.2.93
  29. Kang HI. A study of occupational satisfaction, stress and customer orientation of Upper-scale general hospital nurses. Korean Journal of Occupational Health Nursing. 2010;19:268-277.
  30. Goo HS. Effects of self-esteem and self-efficacy enhancement programs for multicultural families, youth. Journal of Community Welfare. 2013;45:83-112.

Cited by

  1. 치과위생사가 근무지에서 경험하는 무례함과 이직의도의 관련성 vol.17, pp.5, 2017, https://doi.org/10.13065/jksdh.2017.17.05.779
  2. 치과위생사의 감정노동에 대한 환자와 치과위생사의 상호인식비교 vol.18, pp.5, 2017, https://doi.org/10.13065/jksdh.20180062
  3. Relationship between Types of Role Conflict and Turnover Intention in Nurses Working at Rehabilitation Hospitals vol.22, pp.2, 2017, https://doi.org/10.7587/kjrehn.2019.142
  4. 병원 간호사가 경험하는 무례함과 전문직 삶의 질 관계에서 조직시민행동의 매개효과에 관한 융합연구 vol.18, pp.1, 2017, https://doi.org/10.14400/jdc.2020.18.1.177
  5. Exploring the influence of workplace violence and bystander behaviour on patient safety in Korea: A pilot study vol.28, pp.3, 2017, https://doi.org/10.1111/jonm.12991
  6. Factors related to nursing performance in South Korean intensive care units vol.26, pp.6, 2017, https://doi.org/10.1111/ijn.12874