Journal of the East Asian Society of Dietary Life (동아시아식생활학회지)

The East Asian Society of Dietary Life (동아시아식생활학회)
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The Effects of Organizational Communication upon Employees' Job Satisfaction and Turnover Intent in the Deluxe Hotel

호텔 조직의 커뮤니케이션이 종사원의 만족과 이직에 미치는 영향에 관한 연구

  • Jung, Hyo Sun (Dept. of Culinary Arts and Food Service Management, Kyung Hee University) ;
  • Yoon, Hyo Sil (Dept. of Culinary Arts and Food Service Management, Kyung Hee University) ;
  • Yoon, Hye Hyun (Dept. of Culinary Arts and Food Service Management, Kyung Hee University)
  • 정효선 (경희대학교 조리.서비스경영학과) ;
  • 윤효실 (경희대학교 조리.서비스경영학과) ;
  • 윤혜현 (경희대학교 조리.서비스경영학과)
  • Received : 2016.09.08
  • Accepted : 2016.11.11
  • Published : 2017.02.28
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Abstract

This study investigated the effects of organizational communication upon employees' job satisfaction and turnover intent at deluxe hotels. The research model was tested with a survey administered to 310 employees, and adequate fit to the data was provided ($x^2=934.651$ (df=221), GFI=.816, NFI=.836, CFI=.869, RMSEA=.098). In the structural equation model, organizational communication (organization integration ${\beta}=.182$) showed a significant (+) influence on job satisfaction. However, personal feedback (${\beta}=-.263$), supervisory communication (${\beta}=-.260$), and organization integration (${\beta}=-.342$) had significant (-) effects on turnover intent. Employee job satisfaction (${\beta}=-.124$) had significant negative effects on employee turnover. Limitations and future research directions are also discussed.

Keywords

References

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