Journal of Korean Institute of Industrial Engineers (대한산업공학회지)

Korean Institute of Industrial Engineers (대한산업공학회)
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A Quality Management Model Contingent to R&D Characteristics

연구개발 특성을 고려한 품질경영 모형

  • Yoon, JaeWook (Department of Industrial and Management Engineering, Hankuk University of Foreign Studies)
  • 윤재욱 (한국외국어대학교 산업경영공학과)
  • Received : 2017.01.10
  • Accepted : 2017.02.21
  • Published : 2017.04.15
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Abstract

As the importance of R&D has increased, there have been various efforts to apply the quality management principles and tools to R&D activities in order to manage them effectively. The R&D sector differs from other value chains, so it may be difficult to apply quality management without proper considerations of R&D characteristics. This study describes the characteristics of R&D as high uncertainty and risk, diversity of R&D types, project-based activities, importance of strategic goals and business models, and importance of intangible assets. Three well accepted R&D quality management models are reviewed and implications for quality management and R&D characteristics are summarized. Based on these findings, the management targets of R&D quality management are classified into management level (organization, project) and management focus (process, output), and the contexts of R&D quality management are classified into R&D type (research, development) and market/customer requirement clarity (fluid, specific), and appropriate R&D quality management activities in each situations have been suggested.

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