DOI QR코드

DOI QR Code

Segmenting Fair-Trade Apparel Consumers Based on Product Knowledge

  • Han, Tae-Im (Fashion Merchandising Program, Dept. of STEM Education & Professional Studies, Darden College of Education, Old Dominion University) ;
  • Han, Rachel (Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston)
  • Received : 2017.05.25
  • Accepted : 2017.06.28
  • Published : 2017.06.30

Abstract

The purpose of this research was to develop a typology of fair-trade apparel consumers and present a clear overview of the influence of product knowledge on consumer behaviors. A two-step cluster analysis was used to classify respondents into sub-groups based on their level of self-perceived knowledge and purchase experience. In addition, ANOVA was used to test the predictive validity of the cluster solution. Income was the only demographic variable that significantly differed across groups. The more familiar and more experienced group had higher income than the other groups. Psychographic data showed that attitudes and moral norms varied across groups. The more familiar and more experienced group had more positive attitudes and higher level of moral norms than the less familiar and less experienced group. In terms of behavioristic data, groups differed significantly in purchase intentions and willingness to pay more for fair-trade apparel. That is, the more familiar and more experienced group was willing to pay more and had higher purchase intentions than the less familiar and less experienced group. Overall, the level of product knowledge and purchase experience were considerably low. This study thus confirmed the need to increase consumers' familiarity related to fair-trade apparel products.

Keywords

References

  1. Aertsens, J., Mondelaers, K., Verbeke, W., Buysse, J., & Van Huylenbroeck, G. (2011). The influence of subjective and objective knowledge on attitude, motivations and consumption of organic food. British Food Journal, 113(11), 1353-1378. https://doi.org/10.1108/00070701111179988
  2. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior, and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
  3. Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411-454. https://doi.org/10.1086/209080
  4. Anderson, T. W., & Cunningham, W. H. (1972). The socially conscious consumer. Journal of Marketing, 36(July), 23-31. https://doi.org/10.1177/002224297203600305
  5. Bansal, H. S., & Taylor, S. F. (2002). Investigating interactive effects in the theory of planned behavior in a service-provider switching context. Psychology & Marketing, 19(5), 407-425. https://doi.org/10.1002/mar.10017
  6. Bettman, J. R., & Park, C. W. (1980). Effects of prior knowledge and experience and phase of the choice process on consumer decision processes. Journal of Consumer Research, 7(3), 234-248. https://doi.org/10.1086/208812
  7. Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of Consumer Research, 12(1), 1-16. https://doi.org/10.1086/209031
  8. Cheng, A. (2015, July 7). 'Fair trade' becomes a fashion trend. The Wall Street Journal. Retrieved from http://www.wsj.com/articles/fair-trade-becomes-a-fashion-trend-1436307440
  9. Conner, M., & Armitage, C. J. (1998). Extending the theory of planned behavior: A review and avenues for further research. Journal of Applied Social Psychology, 28(15), 1429-1464. https://doi.org/10.1111/j.1559-1816.1998.tb01685.x
  10. Conner, M., Warren, R., Close, S., & Sparks, P. (1999). Alcohol consumption and the theory of planned behavior: An examination of the cognitive mediation of past behavior. Journal of Applied Social Psychology, 29(8), 1676-1704. https://doi.org/10.1111/j.1559-1816.1999.tb02046.x
  11. Cox, D. (1967). Risk taking and information handling in consumer behavior. Cambridge, MA: Harvard University Press.
  12. Demeritt, L. (2002). All things organic 2002: A look at the organic consumer. Bellevue, WA: The Hartman Group.
  13. De Pelsmacker, P., & Janssens, W. (2007). A model for fair trade buying behaviour: The role of perceived quantity and quality of information and of product-specific attitudes. Journal of Business Ethics, 75(4), 361-380. https://doi.org/10.1007/s10551-006-9259-2
  14. Dickson, M. A. (2001). Utility of no sweat labels for apparel consumers: Profiling label users and predicting their purchases. The Journal of Consumer Affairs, 35(1), 96-119. https://doi.org/10.1111/j.1745-6606.2001.tb00104.x
  15. Fairtrade International. (2015). Global fairtrade sales. Retrieved from https://annualreport14-15.fairtrade.net/en/global-fairtrade-sales/
  16. Feick, L., Park, C. W., & Mothersbaugh, D. L. (1992). Knowledge and knowledge of knowledge: What we know, what we think we know and why the difference makes a difference. Advances in Consumer Research, 19(1), 190-192.
  17. Flynn, L. R., & Goldsmith, R. E. (1999). A short, reliable measure of subjective knowledge. Journal of Business Research, 46(1), 57-66. https://doi.org/10.1016/S0148-2963(98)00057-5
  18. Goodman, J. K., Cryder, C. E., & Cheema, A. (2013). Data collection in a flat world: The strengths and weaknesses of Mechanical Turk samples. Journal of Behavioral Decision Making, 26(3), 213-224. https://doi.org/10.1002/bdm.1753
  19. Ha-Brookshire, J., & Norum, P. (2011). Cotton and sustainability: Impacting student learning through Sustainable Cotton Summit. International Journal of Sustainability in Higher Education, 12(4), 369-380. https://doi.org/10.1108/14676371111168287
  20. Han, T., & Stoel, L. (2016). The effect of social norms and product knowledge on purchase of organic cotton and fair-trade apparel. Journal of Global Fashion Marketing, 7(2), 89-102. https://doi.org/10.1080/20932685.2015.1131434
  21. Jones, A. R., & Williams, G. (2012). Perceptions of fair trade labelling and certification: three case studies. Journal of Fashion Marketing and Management, 16(2), 246-265. https://doi.org/10.1108/13612021211222851
  22. Kang, J., Liu, C., & Kim, S. (2013). Environmentally sustainable textile and apparel consumption: The role of consumer knowledge, perceived consumer effectiveness and perceived personal relevance. International Journal of Consumer Studies, 37(4), 442-452. https://doi.org/10.1111/ijcs.12013
  23. Kotler, P. (1997). Marketing management analysis, planning, implementation, and control (9th ed.). Englewood Cliffs, NJ: Prentice-Hall International.
  24. Kotler, P., & Armstrong, G. (1999). Principles of marketing (8th ed.). Upper Saddle River, NJ: Prentice-Hall.
  25. Laroche, M., Bergeron, J., & Barbaro-Forleo, G. (2001). Targeting consumers who are willing to pay more for environmentally friendly products. Journal of Consumer Marketing, 18(6), 503-20. https://doi.org/10.1108/EUM0000000006155
  26. Lin, C. F. (2002). Segmenting customer brand preference: Demographic or psychographic. Journal of Product & Brand Management, 11(4), 249-268. https://doi.org/10.1108/10610420210435443
  27. Lin, L. Y., & Chen, C. S. (2006). The influence of the country-of-origin image, product knowledge and product involvement on consumer purchase decisions: An empirical study of insurance and catering services in Taiwan. Journal of Consumer Marketing, 23(5), 348-65.
  28. Lin, S. (2009). Exploratory evaluation of potential and current consumers of organic cotton in Hawaii. Asia Pacific Journal of Marketing and Logistics, 21(4), 489-506. https://doi.org/10.1108/13555850910997553
  29. Littrell, M. A., Ma, Y. J., & Halepete, J. (2005). Generation X, baby boomers, and swing; Marketing fair trade apparel. Journal of Fashion Marketing and Management, 9(4), 407-419. https://doi.org/10.1108/13612020510620786
  30. Ma, Y. J., Littrell, M. A., & Niehm, L. (2012). Young female consumers' intentions toward fair trade consumption. International Journal of Retail and Distribution Management, 40(1), 41-63. https://doi.org/10.1108/09590551211193595
  31. Manget, J., Roche, C., & Munnich, F. (2009). Capturing the green advantage for consumer companies. Boston, MA: The Boston Consulting Group.
  32. Mitchell, A. A. (1982). Models of memory: Implications for measuring knowledge structures. Advances in Consumer Research, 9(1), 945-951.
  33. Mitchell, A. A., & Dacin, P. F. (1996). The assessment of alternative measures of consumer expertise. Journal of Consumer Research, 23(December), 219-240. https://doi.org/10.1086/209479
  34. Nunnally, J. C., & Bernstein, I. H. (1994). The assessment of reliability. Psychometric Theory, 3(1), 248-292.
  35. Pieniak, Z., Aertsens, J., & Verbeke, W. (2010). Subjective and objective knowledge as determinants of organic vegetables consumption. Food Quality and Preference, 21(6), 581-588. https://doi.org/10.1016/j.foodqual.2010.03.004
  36. Pollard, J., Kirk, S. F. L., & Cade, J. E. (2002). Factors affecting food choice in relation to fruit and vegetable intake: A review. Nutrition Research Reviews, 15(2), 373-387. https://doi.org/10.1079/NRR200244
  37. Raju, P. S., Lonial, S. C., & Mangold, W. G. (1995). Differential effects of subjective knowledge, objective knowledge, and usage experience on decision making: An exploratory investigation. Journal of Consumer Psychology, 4(2), 153-180. https://doi.org/10.1207/s15327663jcp0402_04
  38. Saba, A., & Messina, F. (2003). Attitudes towards organic foods and risk/benefit perception associated with pesticides. Food Quality and Preference, 14(8), 637-645. https://doi.org/10.1016/S0950-3293(02)00188-X
  39. Schewe, C. D., & Noble, S. M. (2000). Market segmentation by cohorts: The value and validity of cohorts in America and abroad. Journal of Marketing Management, 16(1-3), 129-142. https://doi.org/10.1362/026725700785100479
  40. Schoell, W. F., Guiltinan, J. P., Pritchett, B. M., & Pritchett, T. K. (1988). Marketing: Contemporary concepts and practices (3rd ed.). Boston, MA: Allyn and Bacon.
  41. Selnes, F., & Gronhaug, K. (1986). Subjective and objective measures of product knowledge contrasted. Advances in Consumer Research, 13(1), 67-71.
  42. Shaw, D., & Clarke, I (1999). Belief formation in ethical consumer groups: An exploratory study. Marketing Intelligence & Planning, 17(2), 109-119. https://doi.org/10.1108/02634509910260968
  43. Sheahan, P. (2005). Generation Y: Thriving and surviving with generation Y at work. Prahran, Victoria: Hardy Grant.
  44. Sujan, M. (1985). Consumer knowledge: Effects on evaluation strategies mediating consumer judgments. Journal of Consumer Research, 12(June), 31-46. https://doi.org/10.1086/209033
  45. Sullivan, P., & Heitmeyer, J. (2008). Looking at Gen Y shopping preferences and intentions, exploring the role of experience and apparel involvement. International Journal of Consumer Studies, 32(3), 285-295. https://doi.org/10.1111/j.1470-6431.2008.00680.x
  46. Tarkiainen, A., & Sundqvist, S. (2005). Subjective norms, attitudes and intentions of Finnish consumers in buying organic food. British Food Journal, 107(11), 808-22. https://doi.org/10.1108/00070700510629760
  47. Taute, H., & McQuitty, S. (2004). Feeling good! Doing good! An exploratory look at the impulsive purchase of the social good. Journal of Marketing Theory and Practice, 12(2), 16-27. https://doi.org/10.1080/10696679.2004.11658516
  48. U.S. Census Bureau (2016). U.S. Census Bureau QuickFacts. Retrieved from https://www.census.gov/quickfacts/
  49. Yiridoe, E. K., Bonti-Ankomah, S., & Martin, R. C. (2005). Comparison of consumer perceptions and preference toward organic versus conventionally produced foods: A review and update of the literature. Renewable Agriculture and Food Systems, 20, 193-205. https://doi.org/10.1079/RAF2005113

Cited by

  1. 도덕적 정체성이 업사이클 패션제품 태도와 구매의도에 미치는 영향 - 구매경험자와 비경험자의 비교 - vol.26, pp.3, 2017, https://doi.org/10.29049/rjcc.2018.26.3.409
  2. Objective knowledge, subjective knowledge, and prior experience of organic cotton apparel vol.6, pp.None, 2017, https://doi.org/10.1186/s40691-018-0168-7