DOI QR코드

DOI QR Code

A Convergence Study about Influences of Coaching Behavior Level and Emotional Intelligence on Organizational Effectiveness of Nurse

간호사의 코칭행동수준과 감성지능이 조직유효성에 미치는 영향에 대한 융합연구

  • Kwon, Jeong-Ok (Department of Nursing, Choonhae College of Health Sciences) ;
  • Lim, Sun-Young (Department of Nursing, Choonhae College of Health Sciences)
  • 권정옥 (춘해보건대학교 간호학과) ;
  • 임선영 (춘해보건대학교 간호학과)
  • Received : 2017.03.16
  • Accepted : 2017.07.20
  • Published : 2017.07.28

Abstract

The purpose of this convergence study is to confirm the effects of nurses' coaching behavior level and emotional intelligence on organizational effectiveness. Subjects of study were 182 nurse in four general hospitals and they answer self-report questionnaire between March 2nd to March twenty three 2017. and date analyzed using the SPSS/WIN 21.0 program. As a result, coaching behavior level $3.28{\pm}0.42point$, Emotional Intelligence $3.27{\pm}0.45point$ and Organizational commitment $2.89{\pm}0.52point$, Job satisfaction $2.94{\pm}0.53point$, Turnover intention $3.24{\pm}0.56point$ among organizational effectiveness. Organizational commitment was positively correlated with coaching behavior level and emotional intelligence, significantly affecting Convergence Factors on organizational effectiveness were analysed into Experience preceptor(${\beta}=.25$, p=.001), Nursing satisfaction(${\beta}=.26$, p<.001), Coaching behavior level(${\beta}=.26$, p<.001) and the explanation ability was 25%. In order to enhance organizational commitment of nurse, the characteristics of the job is satisfied and if there is an intervention program that improve the level of coaching behavior, it is expected the effectiveness of the organization will be enhanced.

본 융합연구의 목적은 간호사의 코칭행동수준과 감성지능이 조직유효성에 미치는 영향을 확인하기 위한 서술적 조사연구이다. 연구대상자는 B, U광역시 4개의 종합병원 간호사이며, 2017년 3월 2일부터 2017년 3월 23일까지 자기기입식 설문지로 조사 후 최종 182부를 IBM SPSS 21.0프로그램을 이용하여 분석하였다. 연구결과 코칭행동수준 $3.28{\pm}0.42$점, 감성지능 $3.27{\pm}0.45$점, 조직유효성 중 조직몰입 $2.89{\pm}0.52$점, 직무만족도 $2.94{\pm}0.53$점, 이직의도 $3.24{\pm}0.56$점이었다. 조직몰입은 코칭행동수준, 감성지능과 정적상관관계가 있었고, 조직유효성에 영향을 미치는 융합요인은 프리셉터 경험(${\beta}=.25$, p=.001), 간호직 만족도(${\beta}=.26$, p<.001), 코칭행동수준(${\beta}=.26$, p<.001)이었고 설명력은 25%이었다. 따라서 간호사의 조직몰입을 높이기 위해서 직무의 특성을 만족시키고, 코칭행동수준을 향상시키는 중재프로그램이 마련되어 적용된다면 조직유효성을 높일 수 있을 것으로 기대한다.

Keywords

References

  1. Y. S. Jeong, Y. T. Kim, G. C. Park, "A design of service improvement model for emergency medical system using augmented reality", Journal of IT Convergence Society for SMB, Vol. 4, No. 1, pp. 17-24, 2017.
  2. B. M. Bang, S. Y. Lee, J. O. Cheong, "Empirical study on the turn-over intention of university hospital nurses." Journal of Digital Convergence, Vol. 13, No. 2, pp. 17-24, pp. 205-213 , 2015.
  3. S. P. Robbins, Organizational behaviour: Concepts, controversies and applications. 2nd ed. Englewood Cliffs, N.J. Prentice-Hall Publishing, 1983.
  4. J. Campbell, 'On the nature of organizational effectiveness', in Goodman, P.S. and Pennings, J.M. (eds.), New Perspectives on Organizational Effectiveness. San Francisco: Jossey-Bass Publishing, 1977.
  5. Survey on the status of hospital nursing staff placement, Hospital Nurses' Association Publishing, 2016.
  6. Survey on health workers in 2016, National Healthcare Industry Trade Union Publishing, 2016.
  7. H. W. Kim, A study on the effect of convalescent hospital nurses' role ambiguity and role conflict on organizational commitment and turn over intention -The Mediating job stress and regulation effect of justice-, Master's thesis, The Graduate School of Pusan National University, 2014.
  8. J. A. Yoon, H. J. Lee, "Internal marketing, job stress, organizational commitment and turnover intention in nursing organization", Journal of Korean Academy Nursing Administration, Vol. 13, No. 3, pp. 293-301, 2007.
  9. C. Y. Choi, "An empirical study on the effects of leader's coaching for the employee and customer satisfaction - with special reference to the case of hospital nurses in Korea", Journal of Education Culture Research, Vol. 12, pp. 529-546, 2005.
  10. J. Y. Moon, "An empirical study of the strategy development and deployment effects on the hospital management and hospital performance", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 57-63, 2015. https://doi.org/10.15207/JKCS.2015.6.6.057
  11. J. E. Heo, G. H. Lim, H. I. Son, "A study on the relationships among coaching leadership, directive leadership, self-efficacy and cohesion - focused on the marine corps soldiers -", Journal of Convergence security, Vol. 16, No. 3, pp. 69-75, 2016.
  12. R. G. Hamlin, A. D. Ellinger, R. S. Beattie, "Toward a profession of coaching? A definitional examination of 'coaching', 'organization development', and 'human resource development'", International Journal of Evidence Based Coaching and Mentoring, Vol. 7, No. 1, pp. 13-38, 2009.
  13. P. T. Barrett, The effects of group coaching on executive health and team effectiveness: quasi-expermental field study, Doctoral dissertation, Regent University, 2006.
  14. H. M. Kim, S. Y. J. Kim, J. S. Park, S. H. Chu, "Nurses awareness, behavior on coaching and job characteristics in a hospital", Journal of Korean Academy of Nursing Administration, Vol. 23, No. 1, pp. 314-324, 2009.
  15. S. Wong, S. Law, 'The effects of leader and follower emotional intelligence on performance and attitude : An exploratory study" Journal of The Leadership Quarterly, Vol. 13, pp. 243-274, 2002. https://doi.org/10.1016/S1048-9843(02)00099-1
  16. J. Por, L. Barriball, J. Fitzpatrick, J. Roberts, "Emotional intelligence: It's relationship to stress, coping, well-bing and professional performance in nursing students", Journal of Nurse Education Today, Vol. 31, No. 8, pp. 555-560, 2010.
  17. K. A. Mathena, "Nursing manager leadership skills", Journal of Nursing Administration, Vol. 32, No. 3, pp. 136-42, 2002. https://doi.org/10.1097/00005110-200203000-00006
  18. C. Cadman, J. Brewer, "Emotional intelligence: a vital prerequisite for recruitment in nursing", Journal of Nursing Management, Vol. 9, No. 6, pp. 321-324, 2001. https://doi.org/10.1046/j.0966-0429.2001.00261.x
  19. A. McQueen, "Emotional intelligence in nursing work", Journal of Advanced Nursing, Vol. 47, No. 1, pp. 101-108, 2004. https://doi.org/10.1111/j.1365-2648.2004.03069.x
  20. G. Benson, J. Ploeg, B. Brown, "A cross-sectional study of emotional intelligence in baccalaureate nursing students", Journal of Nurse Education Today, Vol. 30, No. 1, pp. 49-53, 2010. https://doi.org/10.1016/j.nedt.2009.06.006
  21. S. K. Lee, "The effects of group coaching on emotional intelligence and self-efficacy of the nurses", Journal of Korean Coaching Research, Vol. 1, No. 1, pp. 65-85, 2008.
  22. D. Buhrmester, W. Furman, M. T. Wittenberg, H. T. Reis, "Five domains of interpersonal competence in peer relationships", Journal of Personality Social Psychology, Vol. 55, No. 6, 991-1008, 1988. https://doi.org/10.1037/0022-3514.55.6.991
  23. B. H. Kim, The development and effect verification of coaching training program for noncommissioned officer coaching ability elevation, Master's thesis, The Graduate School of Kyungsung University, 2008.
  24. P. J. Hwang, I. S. Lee, M. K. Jeon. "Empirical study on the effect og emotional intelligence on organizational effectiveness", Productivity Review, Vol. 25, No. 3. pp. 311-330, 2011. https://doi.org/10.15843/kpapr.25.3.201109.311
  25. N. J. Allen, J. P. Meyer, "The measurement and antecedents of affective, continuance and normative commitment to the organization", Journal of Occupational Psychology, Vol. 63, pp. 1-18, 1990. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  26. H. J. Park, M. J. Kim, Y. M. Kim, "The effects of organizational climate of the airline cabin team, organizational commitment and organizational citizenship behavior on service performance", Journal of Tourism Research, Vol. 24, No. 5, pp. 149-173, 2009.
  27. J. R. Hackman, O. R. Oldham, Work Design and Readin, MA, Addison-Wesley Publishing, 1980.
  28. S. H. Lee, A study on the effects of coaching leadership on organizational effectiveness: The mediating role of subordinates emotional intelligence, Master's thesis, The Graduate School of Yonsei University, 2014.
  29. W. H. Mobley, Employee Turnover: Cause, Consequences and Control. Massachusetts: Addision-Wesley Publishing, 1982.
  30. M. R. Kim, "Influential factors on turnover intention of nurses: The affect of nurse's organizational commitment and career commitment to turnover intention", Journal of Korean Academy of Nursing Administration, Vo. 13, pp. 335-344, 2007.
  31. S. J. Lee, A study of coaching behavior level and education demand of preceptor nurse, Master's thesis, The Graduate School of Yonsei University, 2013.
  32. E. G. Mun, The relationship among emotional intelligence, interpersonal relationship, organizational citizenship behavior and burnout of hospital nurse, Master's thesis, The Graduate School of Gyeongsang National University, 2012.
  33. Y. S. Kang, Y. J. Choi, D. J. Lee, I. J. Kim, "A study on nurses'' self-leadership, self-esteem, and organizational effectiveness", Journal of Korean Academy of Nursing Administration, Vol. 16, No. 2, pp. 143-151, 2010. https://doi.org/10.11111/jkana.2010.16.2.143
  34. K. S. Yoon, "Convergence study on the relationship among job rotation, verbal abuse and organizational commitment of perioperative nurses", Journal of the Korea Convergence Society, Vol. 7. No. 3, pp. 131-141, 2016. https://doi.org/10.15207/JKCS.2016.7.3.131
  35. S. C. Choi, J. S. Lee, S. Y. Sim, J. H. Lee, J. H. Park, "The effect of job stress and depression on job satisfaction among workers in small and medium sized enterprises", Journal of IT Convergence Society for SMB, Vol. 7, No. 1, pp. 1-9, 2017.
  36. H. K. Kim, J. Y. Moon, "A study on the wokk process of hotels and residence hotels effect on the employee satisfaction and customer satisfaction", Journal of Korea Convergence Society, Vol. 7, No. 2, pp 93-99. https://doi.org/10.15207/JKCS.2016.7.2.093