Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Wicked Problems and Social Innovation on Design Perspective -Focused on the Word Definition and Case Study Research-

디자인영역에서의 불명확한 난제(Wicked Problem)와 사회적 혁신 연구 -용어 정의와 사례를 중심으로-

  • Kim, Hye-Ryoung (Major in Design Studies, International Design School for Advanced Studies, Hongik University) ;
  • Kim, Seong-In (International Design School for Advanced Studies, Hongik University)
  • 김혜령 (홍익대학교 국제디자인전문대학원) ;
  • 김승인 (홍익대학교 국제디자인전문대학원)
  • Received : 2017.05.01
  • Accepted : 2017.07.20
  • Published : 2017.07.28
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Abstract

A 'wicked problem' is something that is hard to notice and not easy to perceive. This study focuses on understanding the precise concept of wicked problem through studying the background that led to the introduction of the term wicked problem. On the other hand, for social innovation, which has recently become a hot topic, it is necessary to identify wicked problem. Social innovation means solving in an innovative way that is more effective, efficient and sustainable than existing ones. As the beneficiary is not an individual but a society, it is in line with the field covered by wicked problem. Therefore, the study introduces a case in which wicked problems are solved through novel ways, that is, design thinking. Through the case study, it was confirmed that design thinking helps identifying problems that are not revealed and contributes to social innovation. As a result, we hope that this research will contribute to help solve the problems that we need to resolve in our society by using design thinking.

불명확한 난제(wicked problem)는 파악하기 어렵고 인지하기조차 쉽지 않은 것을 말한다. 본 연구는 우리 사회에도 만연한 불명확한 난제라는 용어가 파생하게 된 배경과 확산 경로를 통해 불명확한 난제에 대한 정확한 개념을 이해하는데 주안점을 두었다. 한편 최근 확산되는 화두인 사회적 혁신을 위해서는 불명확한 난제를 파악하는 것이 선결되어야 한다. 사회적 혁신은 기존에 존재하는 것보다 효과적이고 효율적이고 지속할 수 있는 참신한 방식으로 해결하는 것을 말한다. 그 수혜자 또한 개인이 아니라 사회라는 점에서 불명확한 난제가 다루는 분야와 일치하므로, 본 연구에서는 불명확한 난제를 참신한 방식, 즉 디자인 사고를 통해 사회적 혁신으로 풀어낸 사례를 소개한다. 사례를 통해서는 디자인 사고가 불명확한 난제를 파악하게 하거나 사회적 혁신에 일조함을 확인할 수 있었다. 그에 따라 본 연구는 우리 사회에서 해결해야 할 과제인 불명확한 난제를 찾아서 디자인 사고를 활용하여 해결할 수 있도록 돕는데 이바지할 수 있을 것으로 기대한다.

Keywords

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