Journal of the Korean Society for Railway (한국철도학회논문집)

The Korean Society for Railway (한국철도학회)
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Development of Structural Model for Turnover Intention of Railroad Traffic Controller

철도교통관제사의 이직의도에 관한 구조모형 개발

  • Received : 2017.06.26
  • Accepted : 2017.08.22
  • Published : 2017.08.31
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Abstract

This study was conducted to analyze the turnover intentions of railway traffic controllers among employees of a domestic railway corporation. Variables influencing job turnover intention included exploited variables (empowerment, job stress, job satisfaction, organizational commitment, exhaustion) that have been actively studied in other fields. The results showed that the empowerment of railway traffic controllers did not directly affect job stress and turnover intention, but had a direct effect on job satisfaction, organizational commitment, and exhaustion. Job stress did not directly affect job satisfaction, organizational commitment, and exhaustion, and job satisfaction did not directly affect organizational commitment, burnout, and turnover intentions. Burnout has a direct effect on turnover intention, indicating that exhaustion of railroad traffic controllers has an effect on turnover intentions. In conclusion, empowerment has a direct effect on burnout and exhaustion has a direct effect on turnover intention. This study suggests that management of empowerment and exhaustion is important for the prevention of turnover of railway traffic controllers.

본 연구는 국내 철도운영기업 종사자 중 철도교통관제사들을 대상으로 그들이 인지하고 있는 이직의도에 대하여 실증분석 하였다. 이직의도에 영향을 미치는 변수들은 타 분야에서 활발히 연구되고 진행되고 있는 변수(임파워먼트, 직무스트레스, 직무만족, 조직몰입, 소진)를 이용하였다. 분석결과 철도교통관제사들의 임파워먼트는 직무스트레스, 이직의도에 직접적인 영향을 미치지 않았으며, 직무만족, 조직몰입, 소진에 직접적인 유의한 영향을 미치는 것으로 나타났다. 직무스트레스는 직무만족, 조직몰입, 소진에 직접적인 영향을 주지 않는 것으로 나타났으며, 직무만족 또한, 조직몰입, 소진, 이직의도에 직접적인 영향을 주지 않는 것으로 나타났다. 소진은 이직의도에 직접적인 영향을 주는 것으로 나타나 철도교통관제사의 소진이 이직의도에 영향을 주는 것으로 나타났다. 결론적으로 임파워먼트가 소진에 직접적인 영향을 주고, 소진은 이직의도에 직접적인 영향을 주는 변수인 것을 나타난 바, 본 연구는 철도교통관제사들의 이직예방을 위해서는 임파워먼트 와 소진의 감정관리가 중요하다는 사실을 시사하고 있다.

Keywords

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