Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
권호 표지
DOI QR코드

DOI QR Code

The Relationship between Counselor's Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support

  • Received : 2017.08.30
  • Accepted : 2017.09.08
  • Published : 2017.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to suggest the implications of social welfare workers' understanding of emotional labor and prevention of psychological exhaustion. In order to achieve this goal, I analyzed the effects of the levels of surface acting and deep acting, which are components of emotional labor in social welfare workers in social welfare center, on emotional exhaustion, depersonalization, and lack of sense of personal accomplishment which are components of psychological exhaustion. And I empirically analyzed how emotional labor affects psychological exhaustion, when superior support and fellow support as components of social support play a role as moderating variables. Empirical results show that emotional labor affects psychological exhaustion and social support plays a moderating role. Based on these results, theoretical and policy implications and future research directions are presented.

Keywords

References

  1. Back, Jung-lim. "Effects of emotional labor of social workers on the social welfare service quality Focusing on the mediating effects of Job Satisfaction and the moderating effects of a sense of work values.." Graduate School of Silla University, 2017.
  2. Jeong, Yean Hong. "A Study for the Development of the Teacher Burnout Inventory(TBI)." Graduate School of Chung Buk University, 2016.
  3. Kim, Oon Hwa. "A Study on the Influence of Emotional Expression Request on Turnover Intention of Workers in Social Welfare Facilities." Graduate School of Hanyoung Theological University, 2011.
  4. Hochschild, A, R. The Managed Heat: Commercialization of Human Feeling, Berkeley, CA: University of California press, 1983.
  5. Hochschild, A, R. The Managed Heat: Commercialization of Human Feeling, Berkeley, CA: University of California press. 1983.
  6. Song, Hyun Jin.Cho, Yoon Jik. "The Influence of Emotional Labor on Attitudes and Behaviors of Social Workers", Korean Journal of Public Administration, Vol. 54, No. 3, pp.137-173, 2016.
  7. Freudenberger, H. J. Staff burn-out. Journal Social Issues, Vol. 30, pp.159-207, 1974.
  8. Maslach & Jackson. The measuremenr of experienced burnout. Journal of Occupational Behavior, Vol. 2, pp.99-113, 1981. https://doi.org/10.1002/job.4030020205
  9. Na Hong Kyu. "The Moderating Effects of Occupational Identity in the Effect of Working Environment Perceived by Coffee Shop Manager on Burn-out and Turnover Intention." Graduate School of Honam University, 2017.
  10. Durkheim, E. Suicide: A Study in Sociology, New York, The Free Press, 1951.
  11. Yang, Sung Youn. "Effects of Social Support on Service staff's Job Performance Positive Psychological Capitals, Creativity." Graduate School of Kyonggi University, 2016.
  12. Park Sang Young. "Impact of Newspaper Reporters' Ego-Resilience and Social Support on Organizational Effectiveness and Turnover Intention." Graduate School of Dongbang Culture Graduate University, 2015.
  13. Lee, Jin Wha. "An exploration of the relations with emotional labor of childcare teachers, individual and organizational emotional values, job satisfaction, burnout." Graduate School of Chung Ang University, 2007.
  14. Moon, In Suk. "The Effect of the Big Five Personality factor and Emotional Labor on Burnout of Airline Cabin Attendants." Graduate School of Kyungsung University, 2010.
  15. Kim Ae Byul. "A Study on the welfare leisure facilities for the elderly of Social workers' Emotion Labor on burnout -the Moderating Effects of organizational culture-." Graduate School of Chung Ang University, 2014.
  16. Lim, Gemme. "The Relations between Emotional Laborand Psychological Burnout of flight attendant: Moderating Effects of Adult Attachments and Basic Psychological Needs Satisfaction.." Graduate School of Hanyang Cyber University, 2014.
  17. Choe, Hyung Sung. "Effects of Emotional Labor on Burnout of Day Care Center Teachers: Focusing on Moderating Effects of Social Supports", Early Childhood Education Research & Review, Vol. 18, No. 5, pp.271-292, 2014.
  18. Song, Hyun Jin. "Effect of Emotional Labor on Burnout and Satisfaction: Exploring the Moderating Role of Organizational Support." Graduate School of Yonsei University, 2014.
  19. Lee, Yoo Kyung.Lee, Sun-Mi. "Effects of Emotional Labor on Burnout of Childcare Teachers: Focusing on the Mediating Effects of Organizational Culture and Social Support", Journal of Future Early Childhood Education, Vol. 23, No. 4, pp.99-122, 2016. https://doi.org/10.22155/JFECE.23.4.99.122
  20. Chung, Yu Jin. "The impact of emotional labor of child teachers on burnout : focusing on the job satisfaction and moderating effect of social support." Graduate School of Kyung Hee University, 2017.
  21. Ahn, Hye Jung. "The relation of emotional labor of kindergarten teachers with job satisfaction and social support." Graduate School of Ewha Womans Chung Ang University, 2013.
  22. Shin Dong Ju, Kim Seung Ok. "The relations among the types of emotional labor, social support, and job stress as perceived by child care teachers:Focused on the mediating effect of social support", Child support research, Vol. 11, No. 1, pp.119-141, 2016.
  23. Kwon, Ei Kyung. "The effects of Counseling Completion Experience, Social support, and Self Efficacy on a Play Therapist's Psychological Burnout." Graduate School of Sookmyung Women's University, 2004.
  24. Kim, Na Young. "Art Therapist's Ego-Resiliencey and SocialSupport on Psychological Burnout." Graduate School of Dong Eu University, 2011.
  25. Kim In Kyoung. "Influence of Ego-Resiliency and Social Support on the Burnout of Music Therapists." Graduate School of Sookmyung Women's University, 2012.
  26. Yoo, Young Ran. The Effect of Big 5 Personality Factors and Social support and Burnout state in Child Care and Education Teachers." Graduate School of Konkuk University, 2012.
  27. Yoo, Eun Kyoung. "An Influence of Job Satisfaction and Social Support on the Burnout of Daycare Teachers." Graduate School of Gachon University, 2012.
  28. Lee, Jeong Soon. "The Effect of Youth Leader is EgoResilience and Social Support on Psychological Burnout." Graduate School of Myongji University, 2012.
  29. Kim Mi Hyang. "The Effects of Job Environmental Risk Factor and Social Supports on the Nutrition Teacher's Psychological Burnout." Graduate School of Chung Ang University, 2015.
  30. Park So Yeon. "Correlation between emotional labor and burnout for teachers of young children with disability by social support." Graduate School of Kwangwoon University, 2016.